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3rd Party Ground Handling Check-in & E-ticketing
3rd Party Ground Handling Check-in gives airlines the ability to ground handle another airline using their system to perform airport functions such as check-in, gates and boarding.
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Agency Air Shopping
Gone are the days when passengers had little access to airline deals. Not only have travelers become more sophisticated about searching for fares, they expect instant results and personalized offers.
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Agency Core Service
Travel agencies are faced with creating and managing an extensive array of reservations each day. To handle all of these transactions, it’s critical to have access to core services.
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Agency Data & Analytics
It can be difficult to make timely business decisions with limited access to air, hotel and rental car booking data and analytics. Travel agencies often have to rely on manual or partially automated tracking of electronic tickets, including coupon status updates and refunds, exchanges and unused tickets. This is a time-consuming process that’s prone to human error, resulting in missed profit opportunities.
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Agency Managed Commission
Agencies are dependent on front-end commissions to meet their overall revenue goals. Currently, calculating those commissions is a manual process that reduces agent productivity and revenue potential. On average, it takes eight minutes to issue a commissionable ticket.
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Agency Retailer
Within the highly competitive travel industry, agencies have had to rethink how they can remain profitable. To optimize revenues, many have found it’s vital to take advantage of smarter retailing.
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Air Price IQ™ – Deep Dive
As technology advances, traveler expectations of service and experience continue to grow. Personalization is no longer seen as potentially intrusive or invasive, but it’s what we’ve become accustomed to and desire.
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Airline Ancillaries
To deliver a higher level of customer service and build customer loyalty, carriers are increasingly offering more personalized fare options and flexibility to their passengers. However, it can be a challenge to deliver consistent ancillary pricing, booking and fulfillment across both distribution channels and partner airlines.
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Airline Availability
Air Availability and Schedules provides travel agencies access to flight details for more than 400 airlines.
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Airline Core Services
It’s a challenge for airlines to create and manage all the reservations in their system every day. For this reason, it’s crucial that they can tap into a variety of core services.
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Airline Shopping
Travelers are more informed than ever and are shopping across channels and sources to find the best offer. They also demand the instant personalized content they’ve come to expect from non-travel retailers.
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Airport Check-in
Airport Check-in provides fast, reliable and comprehensive check-in options that expedite and enhance the passenger’s experience while streamlining the operational efficiency of airline airport agents.
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Auto Seating
It can be a real challenge for airlines to give special consideration to those who have either earned or require high-priority status. High-value customers and those with special needs are just a few examples.
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Automated Exchange
Automated Exchanges gives you the highest level of repricing automation to calculate complex fare, tax and penalty information on exchanges.
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Automated Exchange and Refunds
Automated Exchange and Refunds automates an airline’s process for completing domestic and international ticket reissues and exchanges.
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Automation Hub
Every day, agencies perform numerous repetitive manual tasks such as PNR booking status checks, schedule changes, non-active air segment cancellations and HS status. Just to name a few. Not only does this time-consuming work take up most of the day, it keeps agents from serving customers and can result in costly human errors. Very often, agencies receive ADMs (Agency Debit Memos) from airlines due to these errors, incurring avoidable expenses.
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Automation Solutions
Travel agents spend nearly 70 percent of their day completing manual tasks. They’re forced to handle ticketing, exchanges, refunds and more by hand. To make matters worse, there’s always the potential for human error.
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Branded Fares
Branded Fares makes it possible to efficiently book and fulfill unique airline product brands with bundled features designed to appeal to specific travelers.
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Card Services
Card Services is the preferred merchant application of Sabre Red 360, allowing agencies to become the merchant on credit card transactions.
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Cargo Revenue Manager
Airlines often struggle to forecast available capacity for carrying cargo. As a result, this can have a chain reaction impact on operations and other areas because of inaccurate pricing. Without an automatic way to evaluate and price incoming cargo reservation requests, carriers must estimate everything manually without always factoring in all the variables. Not only is this process time-consuming and prone to human error, it can cost airlines business due to late responses.
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Cars
Today’s travelers are more global than ever before. They demand the freedom to go wherever they like with no boundaries to limit them.
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Codeshare
It’s difficult for airlines to establish themselves in parts of the world where they have no awareness or track record. Expanding operations is critical to grow internationally.
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Codeshare Manager
Many airlines use partnerships with other airlines to broaden their network and reach new markets. These codeshare agreements are growing in size and becoming increasingly more complex to manage.
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Cruise
Cruise and river line travel continues to grow in popularity around the world. Passengers love the glamour and excitement of sailing to various ports of call.
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Custom Messaging
Custom Messaging enables airlines to send custom notifications directly to their customers via email or SMS.
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Customer Data Hub
Delivering omni-channel personalized offers and services throughout each passenger's journey is the goal. Yet shortcomings in data storage and processing technology still hinder some airlines seeking to integrate traveler information due to siloed internal systems.
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Customer Experience Manager
In today’s hyper-competitive airline industry, personalization is the key to differentiation. To stand out, it’s important to provide service that is customer-centric.
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Customer Insights
It’s an understatement to say that customer data management is paramount within the travel industry. To be successful, airlines need visibility and access to travelers’ information.
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Digital Connect APIs
On average, customers visit over 20 websites before booking a trip. To compete, airlines must transform their travel ecosystem in order to deliver a personalized experience that satisfies each passenger’s individual needs.
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Digital Experience
It’s estimated that millennials will soon make up 50% of business travel. Furthermore, 85% of future customer interactions with enterprises won’t involve human beings.
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Digital Workspace
Airlines need a simple workspace and efficient workflows to allow front-line employees to focus on managing the traveler experience at both the airports and at the reservation centers.
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Dynamic Availability
It’s extremely difficult to stay on top of today’s ever-changing airline schedules, prices and capacity. So it’s not surprising that many pricing strategies fail to do so.
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Dynamic Retailer
Faced with decreasing margins, airlines are seeking ways to optimize both existing and new revenue opportunities. There’s a growing need to reach shoppers across multiple points of sale with personalized ancillary offers. However, advanced retailing technology is beyond the core competency of many airline IT departments.
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Fares Manager and Fares Optimizer
Over the past decade, airlines have witnessed a huge increase in fare volumes. At the same time, the increased frequency of fare changes – often on an hourly basis – has strained manual pricing analysis. The result is late and less than optimal responses to the actions of other carriers.