Automation Hub
Reduce Manual and Repetitive Agency Tasks
Every day, agencies perform numerous repetitive manual tasks such as PNR booking status checks, schedule changes, non-active air segment cancellations and HX status, just to name a few. Not only does this time-consuming work take up most of the day, it keeps agents from serving customers and can result in costly human errors. Very often, agencies receive ADMs (Agency Debit Memos) from airlines due to these errors, incurring avoidable expenses.
Moreover, automating these manual, routine tasks require complex software development expertise which can be unnecessarily costly to the agency.
Manage Routine Work Automatically
Automation Hub takes care of repetitive manual tasks such as booking management, scheduling change alerts, PNR documentation, cancellation, confirmation and much more – within one consolidated technology solution. Automating this work can deliver critical cost and time savings and lower operational costs while eliminating manual errors and consistently delivering quality service.
With its comprehensive user interface, Automation Hub is quick and easy to set up. As a cloud-based tool, it offers agencies a flexible technology solution designed to meet their individual business’ needs.
Save up to 72% of agents’ time
Automate and expedite repetitive manual tasks like customer notifications, PNR monitoring, change tracking and booking organization.
Get up to 21% cost savings
Significantly increase cost savings with the reduction of manual tasks.
Reduce or eliminate ADM fees
Increase profitability by reducing – or eliminating altogether – ADM fees charged by airlines for human errors.
Source: Sabre Consulting Study
Product features
PNR elements check
Filter PNR elements including NDC segments as a reference of a process or use as process validation.
Schedule Change
Manage involuntary flight schedule change, auto-revalidate/reissue tickets and receive interactive alerts.
Queue management
Manage Queue Place, Queue Move, Queue Remove or Queue Retain PIC functions.
Non-active segment cancellation
Cancel non-active air segments, including HX status.
Optimized fares
Search for the lowest fare with cut-off time, baggage threshold and auto-rebook.
Ticketing timeline monitoring
Receive alerts for ticketing due date with auto-cancel segment feature.
Host command management
Execute Sabre Host command to manage PNR or use as a process step.
Customized eMessaging
Send customized notifications/alerts including NDC segments with options to add dynamic PNR elements, pre-defined templates, images and URLs.
Missing tickets inquiry
Check and receive alerts for un-ticketed passenger or air segments which include NDC bookings, duplicate or “open” coupon status tickets.
Waitlist clearance
Auto-rebook waitlist bookings using the same or a different RBD.
PNR Manager
Check and manage SSR, OSI, Segment Status and Remarks and other conditions in the PNR for validation and auto-queue placement.
Partner Perspective: Automation Hub Boosts Worker Productivity
Sabre has many exciting solutions; and, I am particularly amazed at Automation Hub, easy to deploy, eliminates manual tasks, increases efficiency, and reduces errors. With a reduced workforce during the current crisis, the solution helps us manage queues, host command, PNR quality check, ticketing deadline notification, cancel air segments, and lowest fare search. This is one of the critical solutions our agency is using to stay lean and produce high-quality transactions.
Chew Hong,
Sr. Vice President, Strategic Planning & Leisure Division
Holiday Tours & Travel (Malaysia)