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Article
August 11, 2016
Steal this genius idea for your brand’s Snapchat right now
If jumping into the augmented reality games craze is not realistic for your travel brand, how about Snapchat? The emerging media platform has recently spiked in popularity. Snapchat has nearly 60 million monthly active users. And...
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Article
August 24, 2016
Thanks Big Data! How to delight your customers using intelligent data
Meet Chase. He’s a 42-year-old manufacturing executive who travels globally. In a given month, he might fly to Mexico City, Shanghai, and Toronto, and he tends to prefer staying at Westin hotels in those cities. He’s...
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Article
August 26, 2016
This week’s ICYMI Hotsheet: Cars in 2025, algorithmic beer, underperforming Snapchat and the leaning bar of Mendoza
The ICYMI Hotsheet is a weekly round-up of topics around and beyond the travel industry. This isn’t a list of the top trends or the week’s biggest stories. It’s a selection of content that got...
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Article
February 27, 2017
Are you able to offer your travelers the right hotel choice?
Travelers increasingly expect agents to offer personalized guidance and a unique hotel experience. They want to be treated as individuals and receive recommendations that reflect their own tastes and preferences. Customers looking to book a hotel...
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Article
February 28, 2017
Eye on India: Ten key stats driving the travel economy forward
Phocuswright arrives in India this week for PhocuswrightIndia. As part of the regional event, travel professionals from around the world converge on Gurgaon to explore how both India and the broader APAC region are driving the...
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Article
May 25, 2017
Travel Expert Index: On the airline passenger experience
While the sheer volume of coverage might suggest airlines have some soul searching to do, the reality is far from it. Passenger satisfaction scores are actually up — for the fifth year in a row — despite a media frenzy...
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Article
June 27, 2017
New research: How ready are consumers for emerging technology?
Back in 1909 – almost 100 years before the launch of the first iPhone – Serbian-American inventor Nikola Tesla envisioned that one day we would all have personal wireless devices that would enable us to send...
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Article
July 5, 2017
Customer-centric sales: How to maximize sales through better product distribution
Forward-looking distribution methods are associated with greater personalization characteristics, resulting in improved opportunities for an airline to offer the right product at the right price to the right customer at the right time. To get closer...
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Article
July 11, 2017
Corporate safe spaces: The next generation of groupthink (and how to kill it)
One of my all-time favorite movies is 1492: Conquest to Paradise, in which Christopher Columbus states in the prologue: “nothing that results from human progress is achieved with unanimous consent.” There’s a term that Columbus would...
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Article
July 14, 2017
How can travel learn from music, news and banking?
Martijn Tjho, music entrepreneur and CEO of Jellynote; Georgie Barrat, TV presenter at Channel 5’s ‘The Gadget Show‘: Dave Birch, banking expert and co-founder of Consult Hyperion TTX London event looked at digital transformation of other industries...
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Article
July 18, 2017
Seven stats and graphics documenting the changing landscape of African international air traffic
Middle Eastern carriers have changed the way travelers fly across world. This is especially apparent when analyzing recent international traffic trends in Africa. In this report, we will look at the African International air travel trend...
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Article
August 1, 2017
Business travelers know what they want — and this app lets them search using their preferences
We call it Preference-Driven Air Shopping. This tool, which we’ve covered in other applications, was created by the Sabre Research team to deliver a consistent and repeatable experience for travelers. Rather than having to search by...