As a valued customer, we appreciate the trust you place in Sabre as your travel technology partner. Recognizing the ongoing and increased uncertainty that COVID-19 is causing around the world, our highest priority is the health and well-being of our team members – while also supporting the needs of our business and customers. Sabre remains confident that we will continue to operate normally despite the rapidly-changing environment. The technology investments we’ve been making into cloud-based systems and infrastructure over the last several years is enabling our technology teams to work remotely without interruption.  In addition, Sabre has well-defined business continuity protocols in place that are continually tested to ensure we can support you today, tomorrow and well into the future. Sabre is equipped to handle all business functions from remote locations and continues to operate in a “business-as-usual” manner. Here are a few things you should know:
  • We have stress-tested the tools and the organization to ensure that we are equipped to handle all workloads
  • Our security is maintained through the use of secure company-provided laptops, encrypted VPN communication, and multi-factor authentication
  • Our global collaboration infrastructure supports voice, video, chat, mail, file sharing, and desktop sharing capabilities from any location, as well as secure access to all Sabre applications and infrastructure
  • Our Business Continuity Program is actively engaged with our senior leadership and Sabre’s Coronavirus Task Force to stay informed and involved in the Company’s preparedness response.
Make no mistake, whether you are an airline, hotelier, agency or other travel partner, know that you have the full focus and dedication of our global Sabre team, working for you and your businesses during this unprecedented time. Please contact your Sabre account director with any questions.