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personalization


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post personalization
  • Article

    Airlines

    September 14, 2021

    The Case for Personalization

    by Carole Pailhé & Ashley Burk The airline industry has been coping with high uncertainty as a result of the pandemic, and demand will remain uneven and volatile for some time. An increasing number of airlines,...

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  • Article

    Research

    October 20, 2017

    Time well spent: Promoting frictionless travel in North America

    Time spent in transit is one of the biggest challenges for North American business travelers. From the hours on a plane or train to the time lost during a layover, to the frustration of changing a...

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  • Article

    Around the Industry

    October 16, 2017

    Pricing Optimization: Leveraging external examples

    Amazon, Google Adwords, and Uber – what do these companies have in common? And, what can your airline learn from them? While the airline industry is vastly different from the sharing economy platforms and online retailers...

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  • Article

    Agencies & OTAs

    March 14, 2017

    Here’s how your quiz results tie to your personalization level

    The personalization topic has taken the industry by storm.   With all the talk about this behemoth of a topic, have you wondered how your agency stacks up?   Find out with this short quiz.  ...

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  • Article

    Agencies & OTAs

    February 14, 2017

    Loving personalization: Are you doing enough to personalize for your travelers? [quiz]

    The best gifts are the thoughtful ones. The ones that show you know the person and considered what would be most meaningful.   Why not give that gift to your travelers every day?   Are you...

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  • Article

    Around the Industry

    November 14, 2016

    Introducing the Travel Expert Index: A panel of industry experts sounding off on today’s travel trends

    There’s no shortage of opinions in travel. Yet, despite the free-flow of ideas that the internet brings, it’s not always straightforward to get to the core of issues important to industry executives and experts. Sabre sits...

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  • Article

    Travel Trends

    October 10, 2016

    Wearables provide early warning for corporate travel burnout

    Your most productive corporate road warriors don’t tell you when they’re burning out. They’ll soldier through the cramped flights, the two-star airport hotels, the rental car lots, the fast-food meals between meetings and the hurried calls...

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  • Article

    Agencies & OTAs

    August 24, 2016

    Thanks Big Data! How to delight your customers using intelligent data

    Meet Chase. He’s a 42-year-old manufacturing executive who travels globally. In a given month, he might fly to Mexico City, Shanghai, and Toronto, and he tends to prefer staying at Westin hotels in those cities. He’s...

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  • Article

    Airlines

    July 26, 2016

    What would your airline be like if it had perfect customer memory?

    Learning from others Creating customer-centric digital experiences isn’t something the airline industry is known for. In fact, a Sabre UK study found that only eight percent of people associate the airline industry with having personalized service....

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  • Article

    Hotels

    July 5, 2016

    How this one trick from Hollywood can make your guest experience more memorable

    Hollywood has a term for the scenes when two characters meet and you know right away, to quote Casablanca, that it’s “the beginning of a beautiful friendship.” That kind of scene is known in the industry as a...

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  • Article

    Retailing & Merchandising

    June 24, 2016

    New research: Hitting the personalization sweet spot for travelers through travel retail

    The reality is that travelers are willing to share a certain level of personal information if there’s a clear answer to the question, What’s in it for me? Oftentimes brands see the answer to this question...

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  • Article

    Agencies & OTAs

    June 22, 2016

    Travel consultants: Solve the airline pricing puzzle to meet these 3 urgent customer needs

    As a travel consultant, fully meeting the needs of your customers is paramount to your success. And rapidly changing options and programs in the travel industry can make it challenging. As airlines attempt to create product...

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