loyalty

Blog Jun 15, 2017

Smart consumers, smart loyalty: How the digital revolution transforms customer retention

The Information Revolution is the explosion in the variety and quantity of information available to individuals and organisations. This is...

Blog Apr 20, 2017

Travel Expert Index: The state of loyalty in travel

This is the latest installment of our monthly Travel Expert Index. For more TEI coverage, click here.  Loyalty. It's a...

Blog Aug 9, 2016

Pokémon Go doesn’t have a lock on cute and cuddly games in travel

The Pokémon Go phenomenon demonstrates the possibilities of a mash-up of the digital and the physical. For travel brands, the game's popularity...

Blog Aug 4, 2016

4 clever ways airlines use creativity to earn valuable loyalty

Loyalty has long been a pillar of the airline business. Pioneered decades ago by American Airlines, the basic premise was...

Blog Jul 22, 2016

Loyalty wins: Tackling hiring challenges for travel managers

The travel industry is embracing changes in the way travelers interact with its products and services, especially when it comes to...

Blog Apr 19, 2016

Four things to learn about the Middle East at the Arabian Travel Market 2016

The Arabian Travel Market is the leading global event for the Middle East travel industry, bringing together travel companies, technology...