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Article
June 21, 2017
Is your airline’s technology making efficient crew recovery impossible? It shouldn’t!
The capability of airlines to quickly and efficiently recover crew from disruptions and get their rosters back on schedule is one of the most critical factors necessary to succeed in the air transport marketplace. A next-generation...
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Article
May 24, 2017
The evolution of airline revenue management: Defining the next generation approach
Although business challenges continue to evolve for airlines, they still center on the need to increase profits, productivity, and responsiveness to market changes while also improving customer experience. Overcoming these and future challenges requires a next-generation...
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Article
May 9, 2017
Why business process integration breeds operational excellence for airlines
To learn more about the relationship among data, technology and airline operations, and the ways these affect customer service and profitability, Sabre and Forbes Insights surveyed 100 operations, marketing, information technology and finance executives from the...
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Article
April 26, 2017
Connections, codeshares, oh my! This is O&D revenue management control
This article explores the methodology and reasoning behind the advantages of O&D-based revenue management control. Featured in this article are connections, codeshares, and responsibilities of other departments in an O&D environment. Revenue management is a critical...
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Article
April 25, 2017
How to improve airline operational performance and disruption management
Enhance the operational efficiency, customer loyalty and profitability of your airline Global airlines are seeking ways to obtain bigger payoffs from their IT spending. They have the technology all around their operations and the opportunity to...
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Article
April 19, 2017
Customer experience as vital driver of IT investment
Strategic IT investments in the airline industry have traditionally been focused within departmental silos; operations, data analysis, business processes and financial systems to name a few. Today, however, forward-looking airline executives worldwide are recognizing the critical...
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Article
April 12, 2017
Operations, costs and customers: Do you have to choose?
Even during normal, day-to-day operations, airline leaders are faced with a multitude of decisions that have wide-ranging impacts on operational performance, profitability and customer experience. When operations are disrupted, you want these decisions to have a...
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Article
March 22, 2017
How airlines unify data to build a sustainable competitive advantage
According to recent Sabre and Forbes Insights’ research, customer experience is the number one brand promise for airlines and the leading indicator of how well an airline recovers from disruptions. But how do you balance the...
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Article
March 14, 2017
A single version of the truth: A key to competitive advantage
The total customer experience is a primary driver of competitive advantage for airlines: this was a key finding of an executive survey from Sabre and Forbes Insights released as an Executive Summary in May of 2016,...
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Article
March 1, 2017
Go ahead, disrupt my day: Disruptive technologies in transportation
High-speed rail, straddling buses, autonomous air transport, hyperloops and space tourism may be coming to a neighborhood near you. Disruptive technologies are innovations that create new markets and value networks that displace existing firms or products....
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Article
February 16, 2017
How to use technology to exceed expectations during disruptions
This is the latest installment of the Travel Expert Index. The TEI is a curated collection of travel professionals that answer a few questions each month about issues critical to our industry. Disruptions are the worst....
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Article
February 1, 2017
“Time 2 value”: How one initiative streamlined processes and created rapid benefits for airlines
To speed the process of software implementations while maintaining the highest level of quality for its airline partners, Sabre created the Time 2 Value team. The team drives key efficiencies that help Sabre deliver better products...