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Article
April 26, 2017
Connections, codeshares, oh my! This is O&D revenue management control
This article explores the methodology and reasoning behind the advantages of O&D-based revenue management control. Featured in this article are connections, codeshares, and responsibilities of other departments in an O&D environment. Revenue management is a critical...
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Article
April 19, 2017
Customer experience as vital driver of IT investment
Strategic IT investments in the airline industry have traditionally been focused within departmental silos; operations, data analysis, business processes and financial systems to name a few. Today, however, forward-looking airline executives worldwide are recognizing the critical...
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Article
March 22, 2017
How airlines unify data to build a sustainable competitive advantage
According to recent Sabre and Forbes Insights’ research, customer experience is the number one brand promise for airlines and the leading indicator of how well an airline recovers from disruptions. But how do you balance the...
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Article
March 14, 2017
A single version of the truth: A key to competitive advantage
The total customer experience is a primary driver of competitive advantage for airlines: this was a key finding of an executive survey from Sabre and Forbes Insights released as an Executive Summary in May of 2016,...
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Article
March 8, 2017
Next-Gen revenue management: Innovating analyst productivity through real-time data
Current revenue-management systems were not designed to handle vast amounts of data. Therefore, in the near future, they will not be equipped to handle today’s progression of Big Data. New technology enables airlines to manage more...
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Article
June 21, 2016
4 customer-centric considerations for airlines to compete less on price and more on product
Today’s connected airlines leave behind vast data contrails, rich in information and ripe for analysis. The ability to analyze this data faster and more strategically than competitors has become a competitive advantage, and not just in managing resources but...
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Article
September 20, 2015
First impressions
AIRLINE RESOURCING FOR A SUPERIOR CUSTOMER CHECK-IN EXPERIENCE A new customer-queuing functionality enables airlines to forecast the right check-in resources to provide an exceptional customer experience. The new optimizer has been tested with actual airline data,...
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Article
February 28, 2015
The Data-Driven Customer Experience: An Infographic
THE SECRET TO UNLOCKING SUSTAINABLE REVENUE GROWTH FOR AIRLINES Sabre Airline Solutions® has released a whitepaper highlighting the business challenges faced by airlines in the area of customer experience. Brand differentiation and personalized sales and service...
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Article
February 24, 2015
Passenger-pleasing profitability: How big data can save airline customer service
Today’s service industries are undeniably shaped by the consumer. Social media, online reviews, and shared customer experiences have created an environment where one person’s bad experience can cause serious damage to a company’s reputation. Most service-providing...
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Article
April 16, 2014
How Airlines Can Unlock The Value Of Big Data
The growing influence of accessing big data has undoubtedly captured the attention of airline executives over the years and influenced how they make strategic investments. This is no surprise given the endless possibilities it has to...
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Press Release
September 3, 2013
GOL Linhas Aéreas upgrades to Sabre technology to expand competitive network
Brazilian carrier signed to implement industry leading Market Intelligence solution that will drive unified commercial planning. Sabre’s technology will be their primary source for business insights to expand global flights and code sharing São Paulo, Sept....
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Article
April 23, 2013
Airline technology can bring profits
The future of distribution and merchandising hog the majority of column inches and blogs posts when it comes to coverage of the airlines business. However, Darren Rickey, Sabre Airline Solutions Vice President of AirVision Solutions (that’s...