SOUTHLAKE, Texas–(BUSINESS WIRE)–July 17, 2006–Travelocity
Business(SM) today announced new enhancements to its mid-office and
agent desktop systems as part of its continued effort to provide
travelers with relevant travel information that simplifies the
business travel process.
Recognizing that business travelers are often rushed and may
inadvertently mix up some of their travel details during a booking,
Travelocity Business’ mid-office system can now produce email alerts
to travelers any time a potential discontinuity is detected on a
traveler’s itinerary.
The new alerts make travelers take a second look at a questionable
itinerary to help avoid any potential pitfalls before they embark upon
a trip. Some of the instances when an alert may be issued include:
— A traveler has booked a round trip ticket that arrives and
departs from different airports in the same city
— A connecting flight arrives in one airport and departs from a
different airport in the same city
— Hotel dates don’t match flight arrival and departure dates for
a specific city
Travelocity Business has also integrated a new CRM solution within
its agent desktop so that travel counselors and customer service
personnel both have access to traveler issues and can make updates as
needed. The tighter integration also means that travelers are kept
informed of the status of their issue until it is resolved, as the
system automatically issues email updates to the affected business
traveler any time a representative opens, modifies or closes an issue.
The customer service issues also are integrated into Travelocity
Business’ standard reporting suite, so that a company’s travel manager
can pull reports and examine the number of open or closed issues and
the type of issues for more proactive travel management. For example,
a travel manager can compile issues specific to a particular supplier
to aid in the negotiation process.
“At Travelocity Business, we appreciate that travelers want to
focus on their business objectives during a trip and not deal with
unnecessary travel problems,” said Ellen Keszler, president of
Corporate Solutions at Sabre Holdings Corporation. “This latest round
of enhancements is part of our continued effort to make the business
travel experience as seamless as possible for travelers by keeping
them updated with the travel information they need.”
In May, 2006, Travelocity Business also announced the availability
of individual traveler histories aimed at helping business travelers
more easily reconcile their expenses. The company also introduced
refund confirmation emails, so that travelers who refund a ticket
immediately know that the refund has been processed without having to
wait for the adjustment to appear on their next monthly credit card
statement.
About Travelocity Business
Travelocity Business is a full-service corporate travel management
company that helps companies easily manage travel and reduce costs,
while providing more choices to travelers. Travelocity Business
leverages its own innovative technology to streamline travel
processes, and complements this with experienced corporate travel
agents, strategic account managers and in-depth consulting services.
Travelocity Business combines the expertise, service and travel
choices of Travelocity(R) with corporate experience gained from
serving more than half of the Fortune 200 companies. For more
information, companies can visit www.travelocitybusiness.com.
Sabre Holdings Corporation (NYSE:TSG) is a world leader in travel
commerce, retailing travel products and providing distribution and
technology solutions for the travel industry. More information about
Sabre Holdings is available at http://www.sabre-holdings.com.
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SOURCE: Travelocity Business