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Travelocity Business Makes Travel Easier With Hints on Tipping; Travelocity Business’ Travel Pro Reveals the Ins and Outs of Proper Tipping Etiquette

SOUTHLAKE, Texas–(BUSINESS WIRE)–Sept. 14, 2004–When it comes to business, time is money. Corporate travel agency Travelocity Business(SM) knows this remains important for business travel. Amy Ziff, Travelocity Business’ travel pro, has consulted hotel insiders and reveals the ins and outs on tipping to get the most out of every business trip, whether that means getting great reservations from the hotel concierge or speedy service from the valet.

“Business travelers want to be perceived as savvy during their trips and they often utilize different services than vacationers during their hotel stay,” says Ziff. “Business travelers may be road warriors or they may be new to the road. In either case, they often require special assistance to impress clients, and good tipping practices are just a part of the business traveler’s road arsenal.”

Due to their knowledge of the cities they work in, good concierge services should top the list of resources at hand for many business travelers. It’s important to recognize and reward this valuable assistance with everything from a courteous thank you to the monetary tip, depending on the service.

“If you’re asking the concierge for dinner suggestions, no tip is necessary,” says Ziff. “If he or she secures you a table at the hottest restaurant in town, a tip is due.”

        --  Concierge:

            --  A $1-5 tip is generally sufficient for duties such as
                organizing a meeting space or gift deliveries.

            --  A $5-10 tip is suitable for A-list dinner

People should always feel free to give a tip commensurate to the job performed, says Ziff. For example, if a concierge exceeds a guest’s expectations, additional gratuity may be appropriate.

Additionally, Ziff divulges the top hints on tipping etiquette for everyone from baggage handlers and bell attendants, to restaurant wait staff and hotel housekeepers and notes that baggage handlers (such as sky caps at the airport or train station), bell attendants, car valets, doormen and shuttle and taxi drivers should always be tipped.

        --  Baggage Handlers: $1 a bag is standard, more if the
            luggage is very heavy

        --  Hotel Doormen: A few dollars for the duration of your stay
            is sufficient

        --  Shuttle and Taxi Drivers: 10 percent of the fare is
            acceptable (or $1-2 per passenger for a free shuttle)

        --  Valet: Either $1-2 per trip or a more substantial tip at
            the end of your stay to one valet. Valets usually pool
            their tips and this is often preferable for travelers
            making frequent trips in and out of the hotel.

        --  Restaurant Wait Staff: A tip of 15-20 percent is normal
            for a meal with good service.

Industry experts agree that even though tips and service fees are often included, if a hotel room service waiter goes above and beyond the call of duty, an additional tip is certainly a nice touch.

According to Ziff, the practice of tipping hotel housekeepers is often the most confusing, with opinions ranging from leaving a tip every day, leaving one tip at the end of a hotel stay, to no tip required at all. Whether you tip with your pocket change or leave $1-2 for each day of your stay, either tactic is fine, says Ziff.

“House maids often clean the same rooms each day, and it is nice to recognize their efforts, especially when they have performed turn-down service, brought additional towels, and clearly cleaned with care,” says Ziff. “Often the more luxurious the hotel, the savvier the guest and tipping practice.”

Ziff notes, however, that is important to never ask for change when tipping as this can put the person being tipped in an awkward position. The best form is to either carry a supply of small bills, or get change and revisit the tip at later time, if necessary. Most importantly, though, tipping should always be accompanied by a sincere smile and thank you.

“When in doubt, I always operate under the premise that you tip for a service performed with excellence and you tip more generously for something that exceeds your expectations,” says Ziff. “Remember though, most concierges say that often a gracious thank you and a smile is enough. So say thank you with a smile and mean it! And remember the saying, what goes around comes around, and that in business a little good tipping karma can never hurt.”

About Travelocity Business

Travelocity Business is a full-service corporate travel agency that helps companies easily manage travel and reduce costs, while providing more choices to travelers. Travelocity Business combines the savings and convenience of online with the full service of dedicated agents available 24/7 who typically answer the phone in 20 seconds, and within 60 seconds guaranteed. Companies can cut travel costs through flight deals, Web fares, hotel discounts and service fee savings — representing an average savings of more than $100 per trip, including airfare savings averaging 26 percent per ticket and service fee savings of up to 84 percent.

Travelocity Business combines the expertise, service and travel choices of Travelocity with corporate experience gained from serving more than half of the Fortune 200. For more information, companies can visit www.travelocitybusiness.com.

About Travelocity

Travelocity’s industry-leading technology and straight-talking, honest information help travelers take more rewarding and affordable trips. With 44 million registered users and booking nearly $4 billion of travel in 2003, Travelocity(R) negotiates thousands of low-priced deals with the world’s most reputable travel providers — top airlines, hotels, car rental companies, cruise lines, and other destination attractions and services. Additionally, Travelocity offers deeply-discounted rates for weekend getaways and dynamic packages through its Last Minute Deals and TotalTrip(SM) shopping engines, and provides customer service support over the phone 24 hours a day. Based in Southlake, Texas, Travelocity powers international travel Web sites in eight languages and has been recognized for its consumer advocacy and global leadership in online travel. More information about Travelocity is available at www.travelocity.com. Travelocity is owned by Sabre Holdings Corporation (NYSE:TSG), a world leader in travel commerce. More information about Sabre Holdings is available at www.sabre-holdings.com.

    CONTACT: Vollmer Public Relations
             Mary Kate Smither, 972-488-4790
             Chintan Talati, 972-488-4790

    SOURCE: Travelocity Business

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