Travelocity Business Helps Companies Recoup Lost Travel Dollars with Unused Ticket Management Service; New Service Tracks, Evaluates and Reassigns Tickets on Behalf of Corporate Travelers

SOUTHLAKE, Texas–(BUSINESS WIRE)–May 17, 2005–Travelocity
Business(SM) today announced a new service designed to manage and
reissue unused airline tickets, enabling companies to recapture the
value of tickets that may not have otherwise been used. The service
combines new technology and travel agency expertise from Travelocity
Business to remove the complexities of unused ticket management from
the shoulders of travel managers and their business travelers.

“We all know that business plans can be unpredictable and that
unused tickets are an inevitable part of every company’s travel
program. Some of our customers have told us that unused tickets
account for between five to seven percent of their total travel
budget,” said Scott Hyden, general manager of Travelocity Business.
“By employing technology and services that make unused ticket data
available during the booking process, we are empowering companies and
their travelers to access a reserve of travel dollars that could
otherwise go to waste.”

The new service includes state-of-the-art technology created by
Travelocity Business that is closely tied to its online, mid-office
and agent desktop processes. When a traveler makes an online or
offline reservation with Travelocity Business, the new unused ticket
management feature automatically checks bookings against a database
for possible unused ticket options. Results are then routed to the
agent desktop and examined by an agent who determines which unused
ticket is the best possible match for the trip. Companies using the
new service can decide whether an unused ticket is then automatically
applied to a booking, or if an agent should then contact and advise
the traveler for more personalized service.

The technology can also be configured to accommodate special
airline and company rules associated with the reuse of tickets.
Adjustments include name reassignments for tickets that can be
transferred from one traveler to another within the same company, and
the tracking and reuse of tickets that still contain residual value
after the booking of a new trip.

Today, all Travelocity Business customers have access to unused
ticket data through the company’s online reporting solution,
regardless of whether or not they use the new service. Reports include
information such as booking dates for reused tickets and estimated
expiration dates for unused tickets.

About Travelocity Business

Travelocity Business is a full-service corporate travel agency
that helps companies easily manage travel and reduce costs, while
providing more choices to travelers. Travelocity Business combines the
savings and convenience of online with the full service of dedicated
agents available 24/7 who typically answer the phone in 20 seconds,
and within 60 seconds guaranteed (see site for guarantee details).
Companies can cut travel costs through flight deals, Web fares, hotel
discounts and service fee savings — representing an average savings
of more than $100 per trip, including airfare savings averaging 26
percent per ticket and service fee savings of up to 84 percent (see
site for savings details).

Travelocity Business combines the expertise, service and travel
choices of Travelocity with corporate experience gained from serving
more than half of the Fortune 200 companies. For more information,
companies can visit

CONTACT: Vollmer Public Relations
Mary Kate Smither, 972-488-4790
Kristi Manning, 972-488-4790

SOURCE: Travelocity Business