SOUTHLAKE, Texas--(BUSINESS WIRE)--July 25, 2005--Travelocity
Business(SM) today announced it has opened a new state-of-the-art
service center in Irving, Texas to support its growing customer base
and supplement operations in its centers in San Antonio, Texas and
Saint Louis, Missouri. Travelocity Business has hired a team of
seasoned travel agents to staff the new center who have corporate
travel experience ranging from five to 30 years, with expertise
handling both online and offline travel reservations and specialty
services such as coordination of VIP, group, meetings and
"The philosophy behind our service centers is to provide the best
possible travel services to our customers while helping them control
travel costs," said Kathy Petrovic, vice president of Global
Operations at Travelocity Business. "We have selected agents that have
a tremendous amount of experience understanding the corporate
traveler's needs. And we've empowered them to do their job well by
automating routine aspects of the travel process so they can focus on
helping travelers with more complex travel needs."
Travelocity Business agents at all service centers are organized
into designated teams that are trained on specific customer policies,
so that customer requests are always routed to an agent familiar with
the account. Agents focus on understanding corporate travelers'
historical travel patterns to anticipate their preferences during the
reservation process. Agents also receive ongoing training and
assessment of their travel and technology skills as part of
Travelocity Business' quality assurance program.
"The agents at Travelocity Business seem to know what my
executives need before they even have to ask for it," said Deb Brown,
corporate travel manager at Campbell Hausfeld. "Their attention to
detail has helped ensure that my executives have a seamless experience
during their business trips, which in turn makes my job easier!"
The agents also leverage specially designed desktop software to
provide them with travel data specific to incoming callers for faster,
more efficient service. Information from the online booking,
mid-office and telephonic systems created by Travelocity Business is
automatically pre-populated in multiple windows on the agent's screen,
eliminating the need to look up, write down or re-enter travel
information. For complex tasks such as the exchange or reissuing of
tickets, pop-up screens provide the appropriate calculations and help
the agent guide travelers through their travel options.
In addition to its three U.S. service centers, Travelocity
Business also has centers near Manchester, England, in Monterrey,
Mexico and in Ottawa, Canada to support U.S. customers with
About Travelocity Business
Travelocity Business is a full-service corporate travel agency
that helps companies easily manage travel and reduce costs, while
providing more choices to travelers. Travelocity Business combines the
savings and convenience of online with the full service of dedicated
agents available 24/7 who typically answer the phone in 20 seconds,
and within 60 seconds guaranteed (see site for guarantee details).
Companies can cut travel costs through flight deals, Web fares, hotel
discounts and service fee savings -- representing an average savings
of more than $100 per trip, including airfare savings averaging 26
percent per ticket and service fee savings of up to 84 percent (see
site for savings details).
Travelocity Business combines the expertise, service and travel
choices of Travelocity(R) with corporate experience gained from
serving more than half of the Fortune 200 companies. For more
information, companies can visit www.travelocitybusiness.com.
Sabre Holdings Corporation (NYSE:TSG) is a world leader in travel
commerce, retailing travel products and providing distribution and
technology solutions for the travel industry. More information about
Sabre Holdings is available at http://www.sabre-holdings.com.
CONTACT: Vollmer Public Relations for Travelocity Business
Mary Kate Smither, 972-488-4790
Noel Bilodeau, 415-932-1292
SOURCE: Travelocity Business