State-of-the-Art Travelocity Business Service Center Raises Bar for Corporate Travel

Next Generation Technology Automates Complete Travel Reservation Process to Deliver Sustainable Cost Savings to Companies and Superior Service to Travelers

SOUTHLAKE, Texas–(BUSINESS WIRE)–July 14, 2004–Travelocity Business(SM), a full-service corporate travel agency, today announces it has launched enhanced technologies in its service center that integrate and automate the corporate travel reservation process from beginning to end. With this powerful, wholly-owned model, Travelocity Business manages the integrated process and service center, which enables it to support its low-cost offering over the long term. Other major corporate travel agencies rely on outside software providers and or service companies, resulting in higher costs, and making it impossible to predict future costs. Travelocity Business’ next generation travel center technology helps companies reduce costs, while freeing agents to focus on traveler needs.

“The corporate travel industry has been in a stir since the introduction of $5 booking fees. Traditional corporate agencies first reacted by questioning whether these prices are sustainable, but they began dropping their prices to remain competitive. The key to offering lower costs long-term is re-engineering, and integrating all elements of the corporate travel reservation process. This automated, beginning-to-end solution positions Travelocity Business to help companies drive unnecessary costs out of travel today and into the future, while also providing support when travelers need it the most,” said Tom Wilkinson, senior director, Global Agency Solutions, Travelocity Business.

While minimizing service fees is a key focus of Travelocity Business, it is also helping companies drive down the actual cost of travel. Through its powerful online booking experience and exclusive deals, Travelocity Business is able to present a broad range of travel choices and then help travelers make travel selections that are convenient for them and cost effective for their company. This includes helping companies create the most leverage with their travel spend to negotiate and leverage discounts and use discounts secured by Travelocity(R) and Travelocity Business.

Added Wilkinson, “Few people are aware of the complexity behind servicing corporate travel, but it is the primary reason companies have been paying high fees to traditional corporate agencies.” In its wholly-owned and operated service centers, Travelocity Business has built and implemented new automated technology and processes from the ground up designed to give companies a wide range of choices and high levels of service all at a low cost for the long term. The beginning-to-end automation technologies include:

    --  Booking - powerful online technology, and technology-centric
        service centers staffed with experienced agents 24/7;

    --  Access to travel options/inventory - Sabre Global Distribution
        System, and access to exclusive Travelocity and Travelocity
        Business content;

    --  Agent Desktop - Faster, better service for travelers enabled
        by sophisticated programming to increase agent speed and
        accuracy. Fully integrated agent technology includes
        corporation and caller identification, automated retrieval of
        existing reservations, booking tools focused on productivity
        and accuracy, automated policy compliance checks, and constant
        access to traveler and corporate preferences through the
        reservation process;

    --  Mid Office - Automated Quality Control (QC) processing using
        wholly-owned technology that enables a touchless rate of more
        than 90 percent for both on-line and off-line reservations.
        The QC system confirms all reservations are formatted to meet
        customers' specific requirements and all data reporting
        information is captured accurately. The system also automates
        all ticketing including electronic tickets, split tickets,
        paper ticketing, automated FedEx tracking number assignment,
        and electronic document distribution;

    --  Back Office - accounting, data management and online reporting
        refreshed every 24 hours.

In addition to guaranteed service levels for phone assistance, Travelocity Business offers a full range of enhanced travel management services, such as:

    --  Strategic Account Management

    --  Advanced Web-based Reporting

    --  Executive/VIP Services

    --  International Rate Desk

    --  Dedicated Toll-Free Phone Number

    --  Ticket Tracking

    --  Consulting Services

    About Travelocity Business

Travelocity Business is a full-service corporate travel agency that helps companies easily manage travel and reduce costs, while providing more choices to travelers. Travelocity Business combines the savings and convenience of online with the full service of dedicated agents available 24/7 who typically answer the phone in 20 seconds, and within 60 seconds guaranteed. Companies can cut travel costs through flight deals, Web fares, hotel discounts and service fee savings — representing an average savings of more than $100 per trip, including airfare savings averaging 26 percent per ticket and service fee savings of up to 82 percent.

Travelocity Business merges the expertise, service and travel choices of Travelocity with the most proven online corporate travel technology, already used by more than half of the Fortune 200. For more information, companies can visit

About Travelocity

Travelocity’s industry-leading technology and straight-talking, honest information help travelers take more rewarding and affordable trips. With 44 million registered users and booking nearly $4 billion of travel in 2003, Travelocity negotiates thousands of low-priced deals with the world’s most reputable travel providers – top airlines, hotels, car rental companies, cruise lines, and other destination attractions and services. Additionally, Travelocity offers deeply-discounted rates for weekend getaways and dynamic packages through its Last Minute Deals and TotalTrip(SM) shopping engines, and provides customer service support over the phone 24 hours a day. Based in Southlake, Texas, Travelocity also operates Travelocity Business for corporate customers, powers international travel Web sites in eight languages, and has been recognized for its consumer advocacy and global leadership in online travel. More information about Travelocity is available at Travelocity is owned by Sabre Holdings Corporation (NYSE:TSG), a world leader in travel commerce. More information about Sabre Holdings is available at

             Mary Kate Smither, 972-488-4790
             Chintan Talati, 972=488-4790

    SOURCE: Travelocity