South African carrier reports major revenue boost after IT overhaul
London, Nov. 20 2013 – Comair Limited, the listed aviation holding company based in South Africa, has revealed a significant growth in revenue only a year after implementing its new airline solutions infrastructure.
For the 12-month period ending June 30, 2013, the carrier announced that its total revenue had increased by 29 percent to £340 million, up from £263 million the previous year.
In September 2011, Comair signed an agreement with Sabre to deploy a broad portfolio of software solutions with the intent to improve its customer service and business operations. The carrier believes the new technology has played a central role in underpinning its recent performance.
Stuart Cochrane, Comair’s executive manager for business processes, said: “We wanted to streamline our processes and systems, enhance our customer service, and grow our distribution footprint and revenue.”
“The real-time revenue integrity technology has made our inventory management much more efficient, the crew management technology has allowed us to improve rostering, while in the customer service area we believe we are well on our way to delivering a consistently better experience to our customers.
We have realized some initial benefits across both our operational and commercial areas, and whilst there is still much more to do in order to extract the maximum value out of these solutions we are comfortable that the decision we took to partner with Sabre Airline Solutions is starting to show a good return on our investment”
Maher Koubaa, Sabre Airline Solutions general manager for the Middle East and Africa, said: “Working closely with the airlines to make sure we develop and deliver the technology they need to achieve their business objectives is fundamental to our approach. Comair understood technology would play a central role in the evolution of its business. There was close collaboration to make sure the right technology was driving the most efficient business processes and most effective customer service.”