Posted March 19, 2019
Radixx, a leading airline retailing software provider, has announced the successful go-live of their modern departure services suite of products, Radixx Go™, with FlySafair, a leading low-cost airline based in South Africa.
“We are proud of the combined efforts leading to the successful launch of Radixx Go™ with FlySafair. We congratulate them on being Aircraft Operator of the Year at the South African Civil Aviation Excellence Awards and wish them continued success,” said Mike Barrera, Chief Product Officer, Radixx.
Radixx Go™ is an industry-leading, cloud-based departure services suite of products that provides airlines with innovative mobile and self-service features that have proven to increase ancillary revenues in the airport, enhance the passenger experience, and significantly reduce passenger handling costs at airlines across the globe. In addition, the Radixx Go™ suite is compatible with all airport common-use platforms.
FlySafair selected Radixx Go™, for the system’s ability to reduce operational costs and increase airport efficiency. The Radixx Go™ mobile and kiosk applications, roaming agent, and mobile bag drop solutions streamline Safair’s passenger processing and increase customer satisfaction. The state-of-the-art technology is designed to empower agents to better assist passengers during multiple points in their journey through a smartphone application. In the first month of operations, the airline reduced average boarding times from 23 min and 56 sec to 15 min and 58 sec. Effectively, the time taken to board 189 passengers was reduced by roughly one-third.
“FlySafair is the world’s most punctual airline, and this has undoubtedly been the backbone of our growth. In order to retain this position, and to continue surpassing our customer’s expectations, we have to have reliable and efficient systems like this in place” said Elmar Conradie, Chief Executive Officer, FlySafair.
“Implementing a new Departure Control System without disruption to existing operations is a tough task and we greatly appreciated the support from the Radixx team during this process” ads Eswee Vorster, Head of IT and Innovation at FlySafair.
Radixx Go™ is reshaping the customer journey in the highly competitive aviation market through its proven ability to improve passenger flow, reduce operational costs at the airport, increase ancillary revenues, provide exceptional passenger service, and optimize aircraft turnaround.
FlySafair began operations in October 2014, however, the company behind the airline, Safair, has been in operation for over 52 years. Safair is one of Africa’s foremost specialist aviation companies offering a wide range or specialist airlift services. In 2014v the company launched its own low-cost scheduled passenger service under the banner of FlySafair. The airline has grown to operate a fleet of 14 aircraft across 20 routes, accounting for 16% of the domestic seat capacity, in just over 4 years.