JetBlue Enhances Customer Focus with New Technology from Sabre Airline Solutions; Technology Helps Reduce Fuel Consumption and Waiting Time on Taxiway

SOUTHLAKE, Texas–(BUSINESS WIRE)–Nov. 23, 2004–JetBlue Airways announced it has teamed with Sabre Airline Solutions for technology to help the airline more efficiently manage airport-based resources. The technology, part of the Sabre Streamline Resource Management Suite, will initially be implemented at John F. Kennedy International Airport in New York City.

The new gate management technology will help JetBlue reduce operational costs, improve on-time performance and better utilize gate assets. In addition, the technology will help an airline assign more feasible, efficient gate assignments to existing schedules, which means JetBlue will be able to reduce waiting time on the taxiway, lessening potential fuel burn and maintaining high on-time performance and customer service.

“The Streamline suite represents the one tool in the marketplace that will enable us to continue to provide quality customer service while maintaining efficient use of our limited gate space at JFK,” said Nigel Adams, vice president of customer service for JetBlue. “The Streamline suite will augment our deep commitment to customer service. By promoting on-time delivery and efficient use of our resources, the technology will help us reach our goal of better service at a lower fare.”

The Streamline suite includes a user-friendly interface that will enable JetBlue to run multiple scenario solutions for daily operations and recurrent schedules, the heart of the airline’s operations. Taking into consideration “what if” events, such as temporary construction or long-term additions, the combination of automation and human intervention will make it possible for JetBlue to plan and manage its gate resources for maximum efficiency and increased productivity at its key operations at JFK.

Steve Clampett, president of Airline Products and Services at Sabre Airline Solutions, noted the importance of gate management in addressing costs in the current market for the low cost carrier segment.”

“The selection by JetBlue continues the resurgence in interest for gate resource management that we have seen at hub airport operations for carriers looking to better utilize gate resources and reduce associated airport operating costs,” Clampett said. “With fuel prices staying consistently high, airlines are looking for ways to further minimize fuel burn, and one way to do that is to improve gate operations and decrease waiting times on the tarmac.”

The installation of Sabre Streamline GatePlan and Sabre Streamline GateManager builds on the existing relationship between Sabre Airline Solutions and JetBlue, which currently uses the Sabre Flight Control Suite for its flight operations.

JetBlue’s use of the Streamline suite for its airport operations adds to the growing number of low-cost carriers that utilize its robust functionality. Frontier Airlines, WestJet, AirTran Airways and ATA also utilize at least one system of the suite.

About Sabre Airline Solutions

Sabre Airline Solutions, a Sabre Holdings company, is the world’s largest provider of software products, reservations, departure control and other passenger management systems, and consulting services that help airlines simplify operations and lower costs. Sabre Airline Solutions’ proven leadership is demonstrated by the growing number of airlines that leverage the technology and services: More than 200 airlines worldwide use Sabre Airline Solutions’ broad portfolio of smart solutions for decision-support tools to increase revenues and improve operations. More than 100 airlines worldwide rely on Sabre Airline Solutions for passenger management solutions, with 15 new carriers added and nine carrier renewals for SabreSonic Res advanced reservations and departure control systems in 2003. In addition, more than 100 clients worldwide have turned to Sabre Airline Solutions consulting group for strategic, commercial and operational consulting. More than 500 contracts worldwide were signed in 2003 within Sabre Airline Solutions and nearly 400 have been signed in the first half of 2004.

Sabre Holdings Corp. (NYSE:TSG) is a world leader in travel commerce, retailing travel products and providing distribution and technology solutions for the travel industry. More information about Sabre Holdings is available at

Sabre Airline Solutions, the Sabre Airline Solutions logo, the Sabre Streamline Suite, GatePlan, GateManager, Flight Control Suite and SabreSonic are trademarks and/or service marks of an affiliate of Sabre Holdings Corp. All other trademarks, service marks and trade names are the property of their respective owners. (C) 2004 Sabre Inc. All rights reserved.

    CONTACT: Sabre Airline Solutions, Southlake
             Kathryn Hayden, 682-605-2252

    SOURCE: Sabre Airline Solutions