GetThere Provides Corporate Travelers Unique Automated Online Ticket Exchange

Adds to Broad Set of GetThere Capabilities Allowing Travelers to
Do More Online, Reducing Their Companies’ Travel Costs

SOUTHLAKE, Texas–(BUSINESS WIRE)–Aug. 2, 2004–

GetThere(R), the leading provider of online corporate booking
technology, today announced its GetThere DirectCorporate and
DirectMidMarket online travel solutions will include an intelligent,
fully automated online tool that allows corporate travelers to
calculate the cost of changing an airline ticket, and then make the
change online.

The online change capability called Online Ticket Exchange (OTE)
builds on GetThere’s continued emphasis of providing the broadest set
of options to give travelers more power online, including online
upgrade requests, rail booking options, and discount airlines and Web
fares integrated seamlessly into the booking path. By enabling
travelers to manage more of their travel online, corporations are able
to gain higher satisfaction, and online adoption that helps achieve
even greater cost savings to the company.

“Companies have to balance minimizing travel costs, while ensuring
their business travelers have the convenience and options they need,”
said Bev Heinritz, general manager of GetThere. “Online booking tools
have helped companies save millions of dollars, and OTE is just the
latest example of the next generation of online options that generate
even more power for travelers, while generating savings for
corporations by minimizing the need for agents to process exchanges
over the phone at higher costs.”

To date, most other online sites with change capabilities have
typically provided travelers with access to just a few airlines,
limited information on the cost of the change, and often directed
travelers to call an agent to process the transaction. GetThere’s new
fully automated Online Ticket Exchange works with the rules and
policies for virtually all airlines. Travelers can easily see the cost
of voiding, refunding or exchanging their airline ticket and then
process the exchange online without any travel agent intervention.

“There have been a number of attempts to offer online ticket
exchange technology to travelers, but most have fallen terribly short
of being useful, often ending by telling travelers to call an agent,
or supporting only a handful of airlines,” added Heinritz. “We believe
this is the first fully automated approach that truly lets travelers
complete all of their bookings and changes online, minimizing traveler
frustration, and increasing corporate cost savings. And, companies can
use GetThere to either automatically ticket the exchange or forward to
a travel agency for manual verification.”

Powerful Rules Engine Manages Calculation for Travelers

When a traveler uses GetThere’s Online Ticket Exchange capability,
it uses a sophisticated “rules engine” to evaluate all applicable
rules on all of the different airlines in order to show the traveler
the true cost of making a change for a ticket. The rules engine is
based on powerful faring technology to show cost of a new ticket and
all the costs of refunding an existing ticket, enabling a final
calculation of the cost of the exchange. Once travelers decide that
the cost is acceptable, the online ticket exchange allows them to
conduct the transaction online.

The new GetThere OTE will be shown for the first time at the
National Business Travel Association conference this week in Orlando,
and will begin rolling out to customers in September.

About GetThere

GetThere is the world’s leading online corporate travel
reservation technology, and is one of the key solutions offered to the
corporate marketplace by Sabre Holdings. GetThere enables global
corporations and government agencies to provide a convenient way for
employees to book travel and plan meetings while significantly
reducing costs. GetThere’s advanced technology works with all major
global distribution systems (GDS) and all travel management companies.
More than 3,000 corporations, including 65 percent share of the
Fortune 200, use GetThere. More information is available at

Sabre Holdings Corporation (NYSE:TSG) is a world leader in travel
commerce, retailing travel products and providing distribution and
technology solutions for the travel industry. More information about
Sabre Holdings is available at

    CONTACT: GetThere
             Dan Toporek, 415-932-1163
             Vollmer Public Relations
             Mary Kate Smither, 972-488-4790
             Chintan Talati, 972-488-4790

    SOURCE: GetTher