SAN DIEGO–(BUSINESS WIRE)–Aug. 15, 2005–GetThere(R), provider
of the world’s leading corporate travel reservation technology,
announced the results of its fifth annual Corporate Travel Benchmark
Survey. GetThere distributed data from the survey at the annual
National Business Travel Association Convention & Trade Show today in
San Diego, CA.
The survey, which tracks business travel patterns at America’s
leading corporations, revealed that 65 percent of travel reservations
at responding corporations are made online. This figure, up from 60
percent in 2004, is more impressive when contrasted against the 26
percent online adoption rate reported in GetThere’s first Benchmark
Survey in 2001.
More than 3,000 corporations, including a majority of Fortune 200
companies that have online booking sites, use GetThere. The GetThere
customer base represents more than $15 billion in annual travel spend.
Savings on Agency Fees & Airfare Driving Adoption
Senior executives at top companies are endorsing online booking as
the preferred booking method and, in many cases, are mandating
employees to book online simply because of the measurable savings
these programs can generate. This year’s survey shows that trips
booked online averaged 49 percent lower agency fees and 14 percent
lower airfares – representing approximately $100 in savings per
With the continued focus on cost-cutting, companies overwhelmingly
cited executive support and mandates as the most effective means for
driving online adoption. More than 70 percent believe that adoption
will continue to rise as travelers experience the new leisure
look-and-feel of GetThere’s Enhanced Design.
Corporations Promote Online Booking Worldwide
Nearly 60 percent of responding companies have expanded online
travel programs internationally, up from 41 percent last year. This
dramatic growth took place despite many companies from various regions
and industries facing similar obstacles, such as cultural differences,
on-screen language/ translation issues, and accessing specific
supplier inventory. Large multi-national companies continue to report
higher overall global adoption.
GetThere is playing its role in driving international adoption by
adding enhancements across multiple global distribution systems,
providing the GetThere booking tool in seven languages, building
direct connects with air and rail suppliers, and adding dedicated
sales and customer support staff in ASPAC, Europe and Latin America.
Touchless Fulfillment & Online Ticket Exchange Enhance Overall
The use of specialized e-fulfillment centers for online bookings
continues to increase among corporations, with 73 percent using the
service to secure lower transaction fees from their travel agencies.
This figure is up 26 percent from 2003, demonstrating the notable
growth of touchless fulfillment in the corporate travel arena.
“It is encouraging to see corporations driving further use of
automation across all facets of their travel programs,” said Bev
Heinritz, general manager of GetThere. “In particular, a majority of
responding companies have already begun or plan to process exchanges,
voids and refunds with our new Online Ticket Exchange functionality,
demonstrating that travel managers are quick to embrace the latest
The Corporate Travel Benchmark Report is based on a survey of 150
GetThere customers that spend from $5 million to more than $100
million annually on air travel. These benchmarks provide a snapshot of
the online travel trends, savings and adoption techniques that are
currently in use at leading companies. The report also includes
benchmark breakouts for specific industries and regions as well as
results for mid-market and large-market companies. All results are
based on travel data as self-reported by each company’s travel
GetThere is the world’s leading online corporate travel
reservation technology. GetThere enables global corporations and
government agencies to provide a convenient way for employees to book
travel and plan meetings while significantly reducing costs.
GetThere’s advanced technology works with all major global
distribution systems (GDS) and all travel management companies. More
than 3,000 corporations, including a majority of Fortune 200 companies
that have online booking sites, use GetThere. More information is
available at www.getthere.com.
Sabre Holdings Corporation (NYSE:TSG) is a world leader in travel
commerce, retailing travel products and providing distribution and
technology solutions for the travel industry. More information about
Sabre Holdings is available at http://www.sabre-holdings.com.
Editor’s Note: Full copies of the 2005 GetThere Corporate Travel
Benchmark Report are available through Vollmer Public Relations.
Contact Mary Kate Smither at 972-488-4790 or firstname.lastname@example.org.
(C) 2005, GetThere. All rights reserved.
Mary Kate Smither, 972-488-4790
Michael Brophy, 682-605-2565