SOUTHLAKE, Texas–(BUSINESS WIRE)–Dec. 20, 2005–Sabre Airline
Solutions, the industry leader in innovative technology for airlines
to market, sell and serve its customers, today announced Hong Kong
Dragon Airlines (Dragonair) has increased customer satisfaction levels
at check-in through the implementation of Sabre Qik Developer Tool and
Sabre Qik Airport at Pudong Airport in Shanghai.
Dragonair serves 31 passenger destinations across Asia with one of
the youngest and most advanced aircraft fleets in the region. Its
catchment area spans half of the world’s population and includes some
of the most exciting and culturally varied lands on earth.
Dragonair selected the Developer Tool and Qik Airport as a
ready-made airport application that supports multiple languages in
order to greatly enhance customer experiences at check in by
increasing staff productivity and performance.
Ronnie Choi, director of customer services at Dragonair, said,
“The check-in application from Sabre Airlines Solutions has enabled us
to rapidly improve staff productivity by eliminating the need for
check-in agents to enter cumbersome and repetitious commands. The
check-in interface provides us with easy access to all necessary
information so we are able to deliver more accurate and faster
responses to customer requests. The implementation at Pudong Airport
has successfully improved our check-in processing, hence we plan to
roll this technology out to Hong Kong and other cities in
Asia/Pacific.”
The Developer Tool gives Dragonair the flexibility to customize
applications for its constantly changing business environment. It
enables modification of the system and integration of new technology
and business procedures, such as CRM tools and interfacing with other
computing environments.
The Qik Airport system provides Dragonair and its ground-handling
staff with an efficient, common graphical user interface for passenger
check in and gate boarding locations. Qik Airport is an easy-to-use
and easy-to-train tool that has enabled Dragonair to improve staff
satisfaction, productivity and performance levels.
About Sabre Airline Solutions
Sabre Airline Solutions, a Sabre Holdings company, is the world’s
largest provider of products to help airlines market, sell, serve and
operate from planning to execution.
More than 200 airlines use its broad portfolio of decision-support
tools to increase revenues and improve operations. More than 100
airlines rely on Sabre Airline Solutions for passenger management
solutions, while a similar number have turned to the company’s
consulting group for strategic, commercial and operational advice.
More than 500 contracts worldwide were signed in 2004 for Sabre
Airline Solutions’ leading technology solutions.
Sabre Holdings (NYSE:TSG) connects people with the world’s
greatest travel possibilities by retailing travel products and
providing distribution and technology solutions for the travel
industry. More information about Sabre Holdings is available at
http://www.sabre-holdings.com.
About Sabre Airline Solutions — Asia/Pacific (APAC)
Sabre Asia/Pacific’s head office is based in Shanghai, China, with
offices/representatives located in Sydney, Auckland, Jakarta,
Singapore, Kuala Lumpur, Bangkok, Hong Kong, Tokyo, Beijing, Bangalore
and Mumbai. In 2004, Sabre Airline Solutions signed 86 system
contracts with airlines based in the Asia/Pacific region. Sabre
Airline Solutions achieved growth across all key areas in 2004
including airline software applications, airline reservations and
airline consulting engagements.
Sabre Airline Solutions, Sabre, Qik and the Sabre Airline
Solutions logo are trademarks and/or service marks of an affiliate of
Sabre Holdings Corp. All other trademarks, service marks and trade
names are the property of their respective owners. (C) 2005 Sabre Inc.
All rights reserved.
CONTACT: Sabre Airline Solutions
Kathryn Hayden, 682-605-2252
kathryn.hayden@sabre-holdings.com
SOURCE: Sabre Airline Solutions