SOUTHLAKE, Texas–(BUSINESS WIRE)–Dec. 20, 2005–Sabre Airline Solutions, the industry leader in innovative technology for airlines to market, sell and serve its customers, today announced Hong Kong Dragon Airlines (Dragonair) has increased customer satisfaction levels at check-in through the implementation of Sabre Qik Developer Tool and Sabre Qik Airport at Pudong Airport in Shanghai.
Dragonair serves 31 passenger destinations across Asia with one of the youngest and most advanced aircraft fleets in the region. Its catchment area spans half of the world’s population and includes some of the most exciting and culturally varied lands on earth.
Dragonair selected the Developer Tool and Qik Airport as a ready-made airport application that supports multiple languages in order to greatly enhance customer experiences at check in by increasing staff productivity and performance.
Ronnie Choi, director of customer services at Dragonair, said, “The check-in application from Sabre Airlines Solutions has enabled us to rapidly improve staff productivity by eliminating the need for check-in agents to enter cumbersome and repetitious commands. The check-in interface provides us with easy access to all necessary information so we are able to deliver more accurate and faster responses to customer requests. The implementation at Pudong Airport has successfully improved our check-in processing, hence we plan to roll this technology out to Hong Kong and other cities in Asia/Pacific.”
The Developer Tool gives Dragonair the flexibility to customize applications for its constantly changing business environment. It enables modification of the system and integration of new technology and business procedures, such as CRM tools and interfacing with other computing environments.
The Qik Airport system provides Dragonair and its ground-handling staff with an efficient, common graphical user interface for passenger check in and gate boarding locations. Qik Airport is an easy-to-use and easy-to-train tool that has enabled Dragonair to improve staff satisfaction, productivity and performance levels.
About Sabre Airline Solutions
Sabre Airline Solutions, a Sabre Holdings company, is the world’s largest provider of products to help airlines market, sell, serve and operate from planning to execution.
More than 200 airlines use its broad portfolio of decision-support tools to increase revenues and improve operations. More than 100 airlines rely on Sabre Airline Solutions for passenger management solutions, while a similar number have turned to the company’s consulting group for strategic, commercial and operational advice. More than 500 contracts worldwide were signed in 2004 for Sabre Airline Solutions’ leading technology solutions.
Sabre Holdings (NYSE:TSG) connects people with the world’s greatest travel possibilities by retailing travel products and providing distribution and technology solutions for the travel industry. More information about Sabre Holdings is available at http://www.sabre-holdings.com.
About Sabre Airline Solutions — Asia/Pacific (APAC)
Sabre Asia/Pacific’s head office is based in Shanghai, China, with offices/representatives located in Sydney, Auckland, Jakarta, Singapore, Kuala Lumpur, Bangkok, Hong Kong, Tokyo, Beijing, Bangalore and Mumbai. In 2004, Sabre Airline Solutions signed 86 system contracts with airlines based in the Asia/Pacific region. Sabre Airline Solutions achieved growth across all key areas in 2004 including airline software applications, airline reservations and airline consulting engagements.
Sabre Airline Solutions, Sabre, Qik and the Sabre Airline Solutions logo are trademarks and/or service marks of an affiliate of Sabre Holdings Corp. All other trademarks, service marks and trade names are the property of their respective owners. (C) 2005 Sabre Inc. All rights reserved.
CONTACT: Sabre Airline Solutions
Kathryn Hayden, 682-605-2252
kathryn.hayden@sabre-holdings.com
SOURCE: Sabre Airline Solutions
