Cornell Study Shows Travelocity Offers Lowest Cost for Hotel Bookings

SOUTHLAKE, Texas–(BUSINESS WIRE)–April 4, 2005–In an
independent study completed by Cornell University School of Hotel
Administration and The Center for Hospitality Research Organization,
researchers found that Travelocity(R) is the travel industry’s
low-price leader in hotel bookings.

This non-commissioned study analyzed how the development and
growth of the Internet has complicated the distribution and pricing
strategies for hotel chains to their guests. Through the study, 137
possible booking dates were tested and Travelocity was found to have
consistently offered the lowest prices across the board. Travelocity
was included in the study as one of the premier outlets for online
booking and was singled out for rates that amounted to the best deals
for travelers.

“We’ve always believed in offering the best rates available
directly to our customers and are pleased to be recognized as the best
place to book your hotel room,” said Josh Feuerstein, vice president
hotels for Travelocity. “We have achieved this milestone by not only
striving to offer the best prices, but by focusing on the customer’s
total travel experience.”

This study was conducted profiling 18 of the largest metropolitan
markets in the United States. Within each city, researchers
investigated four property types — luxury, upscale, mid-market and
budget accommodations. Using a random date, no more than 90 days in
advance, room rates were gathered using each of the five booking
channels most frequented by consumers. Travelocity, Expedia, Orbitz,
hotel Web sites and a telephone call to the property were all used to
determine the best method for hotel bookings. Travelocity was found by
the study to have the lowest price point, consistently returning the
best results.

“Our study showed that Travelocity had the lowest cost and the
smallest variance in excess cost across segments, such as seven
percent in luxury segments and five percent in upscale segments. Hotel
Web sites offered the second lowest cost overall, but that channel
showed more variance in excess costs across the segment than did
Travelocity,” said Gary M. Thompson, Ph.D Cornell professor of
operations management and executive director at the recent HSMAI
hospitality conference in Mexico City. “We found Travelocity was the
lowest cost channel.”

    Findings from the Cornell University's study show:

    --  Travelocity was notably consistent for offering low prices in
        many segments across channels

    --  Although hotel chain Web sites sporadically offer low price
        guarantees, they are still not being applied universally

    --  In the upscale segment, Travelocity yielded the highest
        percentage of lowest rates

For more information about the Cornell study please visit

About Travelocity

Travelocity’s industry-leading technology and straight talking, no
nonsense approach to travel arrangement allows travelers to book more
rewarding and affordable trips. With millions of registered users and
booking $4.9 billion of travel in 2004, Travelocity(R) negotiates
thousands of low-priced deals with the world’s most reputable travel
providers — top airlines, hotels, car rental companies, cruise lines,
and other destination attractions and services. Additionally,
Travelocity offers vastly-discounted rates for weekend getaways and
dynamic package deals through its Last Minute Deals and TotalTrip(SM)
shopping engines while providing customer service support over the
phone 24 hours a day. Based in Southlake, Texas, Travelocity also
operates Travelocity Business(SM) for corporate customers, offers
international travel Web sites in eight languages, and has been
recognized for its consumer advocacy and global leadership in online
travel. More information about Travelocity is available at Travelocity is owned by Sabre Holdings
Corporation (NYSE:TSG), a world leader in travel commerce. More
information about Sabre Holdings is available at


Judy Haveson, 212/808-6541


Andrea Collins, 212-551-3528

SOURCE: Travelocity