Caribbean Airlines Selects Sabre Airline Solutions’ Ramco MRO System Via eMergo Environment to Achieve Efficient Maintenance, Engineering Operations

Ramco Provides New Carrier with Easy-to-Use Maintenance, Repair, Overhaul Application; ASP Delivery Method Ensures Application’s Rapid Deployment

SOUTHLAKE, Texas & PORT OF SPAIN, Trinidad and Tobago–(BUSINESS WIRE)–Caribbean Airlines has signed an agreement with Sabre Airline Solutions, the global leader of software and services for the airline industry from planning to execution, to provide a new system for its maintenance, repair and overhaul applications and to have that system delivered via Sabre eMergo Web access.

Caribbean chose the Ramco MRO System, because of “its time to market, product superiority, hosting and the fact that Sabre Airline Solutions will be a single vendor for all our operations and MRO solutions,” said Captain Ian Brunton, executive vice president of operations for Caribbean, the national airline of Trinidad and Tobago.

Caribbean Airlines’ predecessor, BWIA, had been using the Sabre Maxi-Merlin maintenance, engineering and inventory system for the last 24 years. It opted to use the Ramco system from Sabre Airline Solutions as the long-awaited upgrade to the Maxi-Merlin system. Sabre Airline Solutions has more than 40 license holders on the Maxi-Merlin system and is offering those customers the Ramco solution as the modern upgrade. Sabre Airline Solutions supports a full guarantee that the Ramco system fully replaces the Maxi-Merlin tool, regardless of customer version.

“After 24 years on the Maxi-Merlin system, we recognized immediately that combining Sabre Airline Solutions’ proven track record with the Ramco system’s extra functionality would be a winning system for us,” Brunton said. “In addition, the eMergo delivery process ensured we would be up and running right away, which was vital to us. It supports our quest to be self-sustaining and a profit center in our MRO operations.”

The Ramco system will help Caribbean Airlines reduce operation and overhead costs while optimizing inventory, increasing operational performance and aircraft availability, and improving overall business process efficiency. It gives Caribbean a maintenance, repair and overhaul application that is all-encompassing and easy to use. By having the system delivered over the Internet and remotely accessed through the eMergo Web access environment, Caribbean will be able to obtain these benefits more rapidly than with a local installation.

“Our alliance with Ramco is growing stronger all the time,” said Sabre Airline Solutions product vice president Mike Douglass, “We are now engaged with them on every kind of delivery model possible: local access, local install and, now with Caribbean, ASP. It proves that we are in the right space at the right time with the right partner.”

“Caribbean is the first Maxi-Merlin system customer to migrate to the Ramco system,” Douglass added. “We have around 40 current Maxi-Merlin system users today, and they can now use Caribbean’s experience with the new system to evaluate their future needs.”

Douglass also said Sabre Airline Solutions “will be providing an integrated operations solution with the Sabre Flite Control Suite for Caribbean and that supports our ‘market, sell, serve, operate’ strategy.”

Even though Caribbean Airlines has been in operation only since Jan. 1, its origins are pre-World War II. BWIA was established on Nov. 27, 1940, flying between Trinidad and Barbados and grew to become the largest airline operating out of the Caribbean with hubs on the islands of Trinidad and Tobago and Barbados and in Guyana.

“The officials at Caribbean, an icon in the southern Caribbean, possess excellent airline knowledge — they really know their business,” said Jim Fitzgerald, global executive vice president of Ramco MRO. “In order for us to earn their trust, we had to be able to incorporate their intelligence into our solution.”

Caribbean currently flies out of Port of Spain’s Piarco International Airport to Miami, New York, Toronto and the Caribbean destinations.

About Sabre Airline Solutions

Sabre Airline Solutions, a Sabre Holdings company, is the world’s largest provider of smart, proven, bankable products to help airlines market, sell, serve and operate from planning to execution. The company provides unmatched breadth and depth of integrated, dynamic business solutions delivered by experts to reduce airlines’ costs, increase revenue and optimize the customer experience.

More than 250 airlines use its broad portfolio of 112 decision-support tools to increase revenues and improve operations. More than 100 airlines rely on Sabre Airline Solutions for passenger management solutions, while a similar number have turned to the company’s consulting group for strategic, commercial and operational advice. More than 650 contracts worldwide were signed in 2006 for Sabre Airline Solutions’ leading technology solutions.

Sabre Holdings connects people with the world’s greatest travel possibilities by retailing travel products and providing distribution and technology solutions for the travel industry. More information about Sabre Holdings is available at

Sabre Airline Solutions, the Sabre Airline Solutions logo, Ramco MRO System, Maxi-Merlin and Flight Control Suite are trademarks and/or service marks of an affiliate of Sabre Holdings Corporation. All other trademarks, service marks, and trade names are the property of their respective owners.

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