SOUTHLAKE, Texas–(BUSINESS WIRE)–Feb. 7, 2005–Sabre Airline
Solutions today announced Air New Zealand has become the first carrier
in the world to utilize Sabre Reaccommodation Manager to continue its
drive to provide superior customer service.
Air New Zealand selected Reaccommodation Manager, part of the
Sabre AirOps Suite, for its ability to simplify and automate the
process of rebooking passengers who have been affected by flight
cancellations or delays. The optimization-based process will assign
Air New Zealand’s premium customers with the best alternate
itineraries to help minimize disruptions.
“We strive to offer world-class customer service and are
constantly looking at ways to ensure our passengers receive the very
best experience every time they book and fly with us,” said Rod
Butchers, manager, Operations Delivery, Air New Zealand. “By adding
Reaccommodation Manager to our existing portfolio of Sabre Airline
Solutions technologies, we aim to deliver a superior level of service
by reducing the problems associated with flight disruptions.”
“This product is a sophisticated system designed to work closely
with our Integrated Operations Centre helping to improve our
day-to-day flight management,” Butchers added. “For example, passenger
rebooking can be taken into consideration when we decide if a flight
needs to be cancelled, delayed or diverted to alternate destinations.”
To achieve the rebooking process, Reaccommodation Manager first
receives disrupted flight information, then evaluates each passenger
according to user-defined criteria such as frequent flyer status, fare
paid and class of travel, and prioritizes the passenger list based on
calculated values to create alternative itineraries. Next, passengers
are notified and receive a rebooking via an improved, automated,
alerting process.
Cameron Curtis, vice president, Asia/Pacific for Sabre Airline
Solutions said, “In such a highly competitive environment,
particularly in the South Pacific, airlines are constantly trying to
distinguish themselves, and customer service is a key differentiator
for Air New Zealand. As the launch customer to implement
Reaccommodation Manager, Air New Zealand is leading the way to
improving customer satisfaction.”
“As part of the AirOps suite, Reaccommodation Manager strengthens
our industry leading flight operations products, providing a powerful
set of tools to help our customers manage their day-to-day operations
and bring a higher level of customer service,” said Curtis.
Introducing Reaccommodation Manager will complement Air New
Zealand’s existing product portfolio from Sabre Airline Solutions. The
airline already utilizes Sabre Movement Manager, Sabre Dispatch
Manager, Sabre Decision Manager as well as systems from the Sabre
AirCrews Crew Management Suite and the Sabre AirFlite Planning and
Scheduling Suite.
About Sabre Airline Solutions
Sabre Airline Solutions, a Sabre Holdings (NYSE:TSG) company, is
the world’s largest provider of software products; reservations,
departure control systems and other passenger management systems; and
consulting services that help airlines simplify operations and lower
costs. Sabre Airline Solutions’ proven leadership is demonstrated by
the growing number of airlines that leverage the technology and
services: More than 200 airlines worldwide use Sabre Airline
Solutions’ broad portfolio of smart solutions for decision-support
tools to increase revenues and improve operations. More than 500
contracts worldwide were signed in 2004 for Sabre Airline Solutions
leading technology solutions. More than 100 airlines worldwide rely on
Sabre Airline Solutions for passenger management solutions, with eight
new carriers choosing SabreSonic, the first new generation
reservations system offered in the market, in 2004 and six carrier
renewals. In addition, more than 100 clients worldwide have turned to
the Sabre Airline Solutions consulting group for strategic, commercial
and operational consulting.
Sabre Airline Solutions, the Sabre Airline Solutions logo, Sabre
AirOps, AirCrews and AirFlite are trademarks and/or service marks of
an affiliate of Sabre Holdings Corp. All other trademarks, service
marks and trade names are the property of their respective owners. (C)
2004 Sabre Inc. All rights reserved.
CONTACT: Sabre Airline Solutions, Southlake
Kathryn Hayden, 682-605-2252
kathryn.hayden@sabre-holdings.com
SOURCE: Sabre Airline Solutions