Posted October 30, 2017
Radixx CTO/COO, Michael Barrera, featured in article on Airline Business.
…..Elsewhere, business and aviation solutions providers have already augmented systems with AI. The advantage is that airlines can reap the benefit without having to make complicated changes to their existing systems, says Mike Barrera, chief operating officer and chief technology officer for Radixx International.
The company has deployed AI components in its passenger service system, which use self-learning probability tools to identify changes in a reservation made by multiple sources. This has boosted performance and virtually eliminated errors. “It reduces the human interaction with third parties when reservations do not come through properly and increases customer satisfaction, because you don’t have passengers that have a service they purchased and they did not receive it,” explains Barrera……
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