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Article
May 25, 2017
Travel Expert Index: On the airline passenger experience
While the sheer volume of coverage might suggest airlines have some soul searching to do, the reality is far from it. Passenger satisfaction scores are actually up — for the fifth year in a row — despite a media frenzy...
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Article
April 20, 2017
Travel Expert Index: The state of loyalty in travel
This is the latest installment of our monthly Travel Expert Index. For more TEI coverage, click here. Loyalty. It’s a term that’s often used in the travel industry. For certain segments, like airlines, repeat customers often...
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Article
March 16, 2017
Travel Expert Index: How is the evolution of communication impacting customer service?
This is the latest installment of the Travel Expert Index. The TEI is a curated collection of travel professionals that answer a few questions each month about issues critical to our industry. The way we communicate...
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Article
January 18, 2017
How do organizations in travel manage change and transformation?
This is the latest installment of the Travel Expert Index. The TEI is a curated collection of travel professionals that answer a few questions each month about issues critical to the industry. Many of us make...
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Article
November 14, 2016
Introducing the Travel Expert Index: A panel of industry experts sounding off on today’s travel trends
There’s no shortage of opinions in travel. Yet, despite the free-flow of ideas that the internet brings, it’s not always straightforward to get to the core of issues important to industry executives and experts. Sabre sits...