December 17, 2015
Customer Experience from a Pilot’s Perspective Research shows that customers want to hear from pilots, especially during irregular operations. They are more likely to remain calm and have a pleasant experience when they are communicated with by...
July 25, 2013
Low-cost carriers (LCCs) have been adding sophistication and complexity to their businesses while the simplification of operations has been high on the agenda of network carriers as they fight to close the gap. Alessandro Ciancimino, Sabre...