December 17, 2015
Piloting the customer journey
Customer Experience from a Pilot’s Perspective Research shows that customers want to hear from pilots, especially during irregular operations. They are more likely to remain calm and have a pleasant experience when they are communicated with by...
April 30, 2014
J.D. Power Reports: Travelocity.com Ranks Highest in Overall Satisfaction among Online Travel Agencies
Highest Ranked Online Travel Agencies Excel in Effectiveness of Website; Price Continues to be a Key Driver of Customer Satisfaction WESTLAKE VILLAGE, Calif., April 30, 2014 – While price continues to be an important factor driving customer satisfaction...