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Article
September 14, 2021
The Case for Personalization
by Carole Pailhé & Ashley Burk The airline industry has been coping with high uncertainty as a result of the pandemic, and demand will remain uneven and volatile for some time. An increasing number of airlines,...
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Article
May 25, 2017
Travel Expert Index: On the airline passenger experience
While the sheer volume of coverage might suggest airlines have some soul searching to do, the reality is far from it. Passenger satisfaction scores are actually up — for the fifth year in a row — despite a media frenzy...
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Article
August 2, 2016
Breaking Buzzwords: Powerful ways that chatbots are used in travel
Breaking Buzzwords is an ongoing series that dives into words frequently heard around the travel industry. These terms don’t always come with a definition, so these articles explore concepts that have traction in travel. Chatbots. They’re...
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Article
April 27, 2016
They could have been a contender: Airlines that forgo connected operations risk a knock-out
It’s no secret that the airline landscape is more competitive than ever, but how to come out ahead of the competition has largely remained an unanswered question. Technology has been viewed as a saving grace and...
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Article
February 28, 2015
Improving The Customer Experience Through Contextual Personalization
A NEXT-GEN STRATEGY POISED TO DISRUPT THE INDUSTRY Sabre Airline Solutions® recently released a whitepaper highlighting the business challenges faced by airlines in the area of customer experience. Brand differentiation and personalized sales and service are...
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Press Release
February 24, 2015
Sabre launches three new, data-driven personalization solutions, including dynamic travel offers, to revitalize airline operations
Virgin America to deploy Customer Data and Experience solutions and industry-first Sabre Dynamic Retailer SOUTHLAKE, Texas, Feb. 24, 2015 – Sabre Corporation (NASDAQ: SABR), a leading technology provider to the global travel and tourism industry, today announced the...
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Article
February 20, 2015
Building A Data-Driven Customer Experience: A Day In The Life Of John
AN ILLUSTRATIVE LOOK AT POTENTIAL CHALLENGES SOLVED WITH SEAMLESS TECHNOLOGY Sabre Airline Solutions has released a whitepaper highlighting the business challenges faced by airlines in the area of customer experience. Brand differentiation and personalized sales and service are becoming increasingly strategic areas for...
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Article
February 20, 2015
The Evolution of the Customer Experience
WHY CUSTOMER-CENTRIC AIRLINES WILL LEAD THE MARKET Sabre Airline Solutions has released a whitepaper highlighting the business challenges faced by airlines in the area of customer experience. Brand differentiation and personalized sales and service are becoming increasingly strategic areas for leading airlines due...
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Press Release
December 10, 2014
Belgian tour operator USA Travel selects Sabre as technology partner
USA Travel embraces latest Sabre technology to support its growth Brussels, BTExpo – Dec. 10, 2014 – Sabre Corporation, a leading technology provider to the global travel and tourism industry, has signed a strategic multi-year partnership...
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Article
November 25, 2014
Airline CX Vol. 1: Viewing The Traveler As A Data Packet
Sabre Airline Solutions recently released a special report on the airline customer experience – a hot topic for airline leaders across the globe. Written by The Economist Intelligence Unit, the report highlights insightful findings from survey research...
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Press Release
January 27, 2014
American Airlines selects Sabre reservations system
Migration to a single passenger services system to mark key milestone in providing a seamless customer and employee experience FORT WORTH, Texas, Jan. 27, 2014– American Airlines Group Inc. (NASDAQ: AAL) has reached an agreement with...
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Article
November 11, 2013
Airlines and hotels benefit from real-time social data to improve traveler experience
Social media is not only revolutionizing the way individuals connect / interact online, but more and more businesses are beginning to recognize the importance of data being collected as well. While it has almost been decade...