customer experience

Blog Jun 15, 2017

Smart consumers, smart loyalty: How the digital revolution transforms customer retention

The Information Revolution is the explosion in the variety and quantity of information available to individuals and organisations. This is...

Blog May 31, 2017

The digital experience: Giving airline customers a truly digital experience

New technology offers airlines’ guests the digital experience they’ve been seeking and expecting. For airlines, this is another step toward...

Blog May 25, 2017

Travel Expert Index: On the airline passenger experience

While the sheer volume of coverage might suggest airlines have some soul searching to do, the reality is far from it. Passenger...

Blog May 10, 2017

How to use decision support to put the customer at the center of every offer

Customer centricity is the wave of the future and the reality of the present, and airlines are wisely considering customers’...

Blog Mar 30, 2017

Provide surprise and delight in the hotel booking journey

Time is a precious commodity – whether you are on the company clock or wanting to relax and enjoy ‘me’...

Blog Mar 22, 2017

How airlines unify data to build a sustainable competitive advantage

According to recent Sabre and Forbes Insights’ research, customer experience is the number one brand promise for airlines and the...

Blog Sep 30, 2016

On balancing modern technology with classic service

Hospitality is one of the few industries that consumers practice in their own homes. Most travelers have the experience of...

Blog Aug 2, 2016

Breaking Buzzwords: Powerful ways that chatbots are used in travel

Breaking Buzzwords is an ongoing series that dives into words frequently heard around the travel industry. These terms don't always...

Blog Apr 27, 2016

They could have been a contender: Airlines that forgo connected operations risk a knock-out

It’s no secret that the airline landscape is more competitive than ever, but how to come out ahead of the...

Blog Sep 20, 2015

First impressions

AIRLINE RESOURCING FOR A SUPERIOR CUSTOMER CHECK-IN EXPERIENCE A new customer-queuing functionality enables airlines to forecast the right check-in resources...

Blog Mar 7, 2015

The top 10 things on the minds of airline executives

WHAT'S NEXT TO CHANGE IN THE GLOBAL AIR TRAVEL LANDSCAPE? Sabre Airline Solutions has released a whitepaper highlighting the business challenges faced by...

Blog Feb 28, 2015

The airline customer experience: A disconnect between executives and travelers

Today, Sabre Airline Solutions® releases a whitepaper highlighting the business challenges faced by airlines in the area of customer experience....