Surabhi Saxena, Principal – Program Manager, Sabre Bengaluru GCC, said, The travel industry continues to face challenges due to the pandemic. Demand originally varied by season, however, now it is also influenced by the spread of COVID. It’s also true that factors affecting flights such as prices, availability, and ancillary services, etc. have always been dynamic. Even then, the focus has always been on prioritizing customer preferences and providing a safe and personalized travel experience to travelers. To survive and grow, travel organizations must find a model that adapts and changes as per the changing dynamics.
Adoption of Cloud technologies has accelerated recently, and it is pivotal to the survival and growth of the travel industry. Cloud services ensure that travel businesses are agile and nimble since cloud services are scalable. Cloud computing services can also be used to mine data to determine upcoming destination trends and come up with data insights which can be leveraged to deliver better offers and discounts to customers. Cloud will continue to have a huge role to play in boosting customer experience and driving revenue generation for the travel industry in the near future.
Inputs from Surabhi Saxena, Principal, Program Manager was featured in Technuter publication in an industry story. Read the full story here.
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