March 2, 2023
Loyalty in the Age of Blockchain: Benefits and the Way Forward
In an age where organizations are struggling to maintain a competitive edge, customer loyalty programs could be a key differentiator. Loyalty programs have existed as a marketing/ promotional strategy for many years, and whether we like...
March 7, 2022
Market Intelligence (MI) – Tech Transformation Journey
Market Intelligence (MI) is a market estimation and insights product in Data Analytics (D&A). This business intelligence product delivers critical business insights spanning network planning, revenue management and sales. Insights help airlines attract higher-value customers, identify...
January 19, 2021
Navigating Change and Crisis with Democratized Leadership
The pandemic and the global lockdown created a significant impact on the travel and hospitality industries, with digital transformation playing a crucial role in overcoming some of the challenges that businesses faced. Even before the pandemic...
July 6, 2020
Roll the sphere, not the cube!
“Where there is a will, there is a way.” How easy or difficult is it to find the ‘way’? How do organizations pave the way, with the right ‘will’ in place? Illustration by Sarin Patel (my...
May 7, 2020
Building successful business transformation programs across organizations
There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things.” – Niccolo Machiavelli...
January 30, 2020
Need for Agile Transformation in Large Companies
The need to have a competitive advantage in the concerned industry has made many companies turn to agile approaches. Agility deals with the adapting culture, values, and principles to shift the mindsets and behaviours of everyone...