Waiting at the airport can be frustrating, and with air passenger numbers expected to reach 8.2 billion by 2037 (from 2.8 billion in 2023), efficiency is crucial. To tackle increasing wait times, the game-changing use of airside data is set to transform the passenger experience.
What is Airside Data?
Airside data encompasses a treasure trove of information generated within the airport premises, ranging from aircraft movements and gate utilization to security wait times and baggage handling. By tapping into this wealth of data, airports can make informed decisions to streamline operations and enhance the overall passenger experience. Recent studies show an average 15% reduction in passenger wait times at airports which adopt this approach. A report by the International Air Transport Association (IATA) reveals that strategic use of airside data can significantly enhance the overall traveller experience.
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This article by Saravanan Annadurai was published in CXOToday
