The evolution of technology has ushered in a new era, one where ‘Search & Find’ for information is no longer the norm. Welcome to the age of ‘Train & Tell’ where the focus is on creating a more human-like conversation, with an intelligent machine. The ability for a tool to truly understand its user is becoming increasingly important, as it allows for a deeper level of engagement and a more personalized experience. With the ability to understand a person’s likes, dislikes, mood, and tone of voice, technology is now able to have a more meaningful dialogue with its users.
Many Artificial Intelligence capable models have come forward in recent years and perform this work extremely well, like generating human-like text, language understanding and translation, summarization, classification, dialogue & content generation, sentiment analysis, etc. and are still evolving at an unimaginable speed. Take for instance, the new talk of the town – ChatGPT, an NLP powered chatbot which has gone from unknown to one million subscribers in no time.
ChatGPT (Chat Generative Pre-Trained Transformer) is an extremely powerful tool for natural language processing and response, making it a game-changer in the field of chatbot tech. It is a large language model that has been trained on troves of data, and uses advanced machine learning algorithms to understand and respond to a wide range of inputs, providing a more natural and seamless conversational experiences for users. With the ability to maintain context and remember previous interactions, it provides a more personalized and efficient experience for users with a more natural and human-like interactions.
ChatGPT can have wide ranging applications for the Travel industry:
Travel Planning/Itinerary Planning: ChatGPT has the ability to revolutionize the way travelers plan their trips. It can assist customers in creating personalized itineraries with minimal research and effort. I have personally tried this for a weekend trip involving a casino visit with friends, a budget hotel stay, and a few other activities, and the itinerary generated by ChatGPT was spot on! It seemed to understand the nuances of my needs and preferences, making the planning process much more efficient. With this technology, the entire booking and planning process, including searching for flights, hotels, rental cars, and providing recommendations and suggestions, can be optimized to a new level. It can change the way we plan, book our travel, and make it more efficient, effortless, and enjoyable.
Post-Booking Support: Providing post-booking support, such as assistance with flight and hotel confirmations, changes to itineraries, travel document & visa requirements, travel insurance & claim process needs, etc. an eat into a travel start-up’s bandwidth… Read More
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This authored article by Sanjeeb Patel was published in Travel Trends Today.
