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A New (Contactless) World – The Future Is Closer Than We Think

Smooth traffic flow and optimized processes can lead to more commercial opportunities at airports Similar technologies can be used for many other different touchpoints such as hotels, rental car pickup, transit trains etc. to say the least.

Published on March 9, 2021
Travel Technology
Though COVID-19’s impact for the Travel & Tourism sector has been worse compared to most, if not all the other sectors, it has still become a catalyst for innovation, and the integration of newer technologies. Safety has become the driver for the current wave of innovation and will continue to be so in the ‘new normal’. As the handshake got replaced with the ‘Namaste’, we realized that the new world is becoming increasingly contactless. This reminds me of an incident from more than a decade back. I was flying from Moline, Illinois to San Francisco, California. I was standing in a long queue for boarding. The person standing in front of me held his mobile phone over the scanner proceeded to board. I on the other hand boarded the traditional way. I handed my paper printout to the airport personnel, who scanned the barcode before letting me proceed. ‘Contactless’ technologies have been around for a while and it has been tried and tested, to solve the growing volume of passengers before the pandemic. It is now at the core of the transformation that the travel industry needs today. If anything will renew confidence in global travel and spur recovery of the industry, it’s technology. ‘Digital Identity’ and ‘Contactless Technology’ have come to the forefront, as a basic prerequisite for a safe and seamless travel experience. Sharing a traveler’s information in a secure and touchless way across all touchpoints in a journey, is the key. Also, it will be critical that all the information in the digital identity profile should be recognized internationally with a global standard. Touchless biometrics solutions include face and iris recognition. Advanced technologies like behavior detection, body recognition, video analytics, artificial intelligence, and deep learning etc. for contactless systems are increasingly getting implemented. Read More
This article written by Sanjeeb Patel appeared in BW Business World

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