Say goodbye to the manual process of ticket refund and exchange. With almost one in 10 tickets subsequently refunded or exchanged, adopting Refunds and Exchanges for all your ticket change needs will immediately deliver accuracy and productivity gains to your agency.

Pricing and Special Offers

  • Refunds and Exchanges is free to all Sabre Connected travel agents. Enjoy this great time-savings tool at no additional cost.

Key Benefits:

  • Increases productivity by automating the time-consuming manual process of reissuing, refunding and exchanging tickets
  • Improves accuracy by simplifying ticket changes that can involve complex rules, different currencies and complicated procedures
  • Minimizes likelihood of calculation errors, which could lead to lost revenue and back-office headaches
  • Reduces training cost and time as Refunds and Exchanges prepares the refund or exchange transaction for ticketing


Processing an exchange or refund using Refunds and Exchanges is simple. By entering the ticket number for the refund or exchange, you receive an image of the ticket, which populates a mask with all the pertinent ticket information — reducing possible pricing errors and debit memos.

Refunds and Exchanges provides a consistent “look and feel” for both refunds and exchanges. With the latest Airline Customer Experience Technology  enable you to quickly become familiar with the ticket change process, allowing you to focus more on your customers.

Ticket Storage

Refunds and Exchanges retrieves the original ticket information from the Sabre system’s ticket database. Additionally, it checks the electronic ticket status in the airline’s electronic ticket database, ensuring you can only refund or exchange tickets which are still open for use.

Ticket Comparisons

Refunds and Exchanges also automatically provides you with a comparison between the old and the new tickets — including a breakdown of the taxes. This greatly helps you in determining paid and unpaid taxes and makes complex recalculations easier and accurate. If ticket information cannot be retrieved from the Sabre system, you can quickly enter your ticket information into the mask.

Electronic Refund Data

Refunds and Exchanges creates your refund data automatically. In the United States, Refunds and Exchanges sends your refund data electronically to the Airline Reporting Corporation’s (ARCs) Interactive Agent Reporting tool (IAR).

Global Coverage

Refunds and Exchanges is the only repricing tool that applies for all points of sale, all itineraries and all fare types. Refunds and Exchanges is not limited to a subset of airlines or itineraries like many competitor tools.

Additional Information


Learning how to use Refunds and Exchanges is quick and easy. Simple masks prompt the agent to enter required information and no codes or cryptic formats are needed. Virtual training classes are available throughout the year to Sabre Connected agents. Check the training calendar on Sabre Central to learn more.

Technical Requirements

The Refunds and Exchanges feature is accessed via the Sabre GDS, so no additional hardware  or network requirements apply.

If you have additional questions or to learn more about Sabre, please contact us.