NDC Fact Sheet for TMCs

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Setting the Scene

Marketplace dynamics are driving the need for new
retailing and distribution capabilities

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Airlines seek to drive revenue by differentiating in our competitive travel market

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TMCs need to manage content complexity and to focus investment on creating value

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Corporations aim to balance cost control with policy compliance and the traveler experience

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Business travelers’ expectations are changing, driven by their consumer experiences

What NDC is (and what it isn’t)

NDC (New Distribution Capability) is a travel industry-supported program launched by IATA for the development and market adoption of a new, XML-based data transmission standard. This standard will make it easier for travelers to compare flights and prices, with increased visibility into ancillary offers, for a more personalized traveler experience.

NDC is Not a commercial model or new retailing solutions.

What this means to a Travel Management Company:

OPPORTUNITIES

  • Access to a broader range of air ancillary and airfare to drive compliance
  • Consistent, omnichannel,
    user experience
  • Upselling opportunities from personalized bundles, ancillaries and perks​
  • Visibility & control over total
    travel spend

CHALLENGES

  • Risk related to content/price discrimination and fragmentation
  • Current gaps in critical functionalities such as post booking servicing
  • Advancement of travel programs to include ancillaries and bundles
  • Disruption to agent workflow, additional complexity and technology investment​
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Where do we stand?

8 out of 10 TMCs view the NDC standard as a positive development in airline distribution

Top concerns are associated with content fragmentation, and technology disruption

100% of TMC respondents are planning to access NDC content through a GDS

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NDC is one thing.
Bringing it to life is our thing.

We are going Beyond NDC to add end-to-end value?

  • Provide highly RELEVANT offers based on business traveler purchase history
  • Ensure SEAMLESS booking service and travel experience
  • Differentiate with CONSISTENT product offers displayed across all channels
  • Improve SPEED TO MARKET to get new products and airfares to market faster

… and ensure key operations and workflows

Lifecycle management of the trip

Lifecycle management of the trip

Corporate Policy Compliance

See Also
The future of travel

Corporate policy compliance

Platform Investments Built For Re-use

Platform investments built for re-use

Support Audit Processe

Support audit processe

Duty Of Care

Duty of care

Non-discrimination Against High Look-to-book Ratios

Non-discrimination against high look-to-book ratios

Active Reservation Synchronization

Active reservation synchronization

Rigor Capacity And Scalability

Rigor capacity and scalability

Best Market Offer

Best market offer

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