NDC Fact Sheet for Airlines

Business man on plane with laptop

Setting the Scene

Marketplace dynamics are driving the need for the
new retailing and distribution capabilities.

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Airlines seek to drive revenue by differentiating in our competitive travel market

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Corporations aim to balance cost with policy compliance and the traveler experience

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Agencies seek to efficiently manage content complexity and to focus investment on creating value

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Business travelers’ expectations are changing, driven by retail experiences

What NDC is (and what it isn’t)

NDC (New Distribution Capability) is a travel industry-supported program launched by IATA for the development and market adoption of a new, XML-based data transmission standard. This standard will make it easier for travelers to compare flights and prices, with increased visibility into ancillary offers, for a more personalized traveler experience.

NDC is Not a commercial model or new retailing solutions.

What this means to airlines:

OPPORTUNITIES

  • Optimized pricing, product differentiation and upsell/cross-sell opportunities add value
  • The right product is offered to the right customer at the right time
  • Speed to market and a consistent user experience across all channels

CHALLENGES

  • End-to-end revenue maximization
  • Optimized distribution (NDC) of personalized offers
  • Omni-channel digital ecosystem

What can I do to prepare?

Bring in teams who can provide an end-to-end vision of your customer’s journey
Open the lines of communication between airline and agency partners
Align your customer, technology and retailing strategy
Ensure your technology partners have the experience and scalability to deliver your vision

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NDC is one thing.
Bringing it to life is our thing.

We are going Beyond NDC to add end-to-end value …

Omni-channel offers

Air, ancillaries, bundles and rules enabled across indirect and direct channels provide a consistent offer experience

Single source of truth

True inventory, cache-less availability and live shopping maximize offer accuracy and “bookability”

Offer and order integrity

Offer components preserved through day-of-travel ensures accurate delivery. Revenue integrity reduces leakage and fraud

See Also
NDC to the power of Sabre

Seamless servicing

API- and order-enabled servicing, even during disruptions

Complete view of the traveler

Shop-to-book data is continually captured, optimizing future offer quality

… and deliver integrated, scaled solutions.

Integrate decision science

Integrate decision science

Support traditional and NDC offers in a hybrid world

Support traditional and NDC offers in a hybrid world

Support growing shopping volumes without compromising customer experience or disrupting operations

Support growing shopping volumes without compromising customer experience or disrupting operations

Ensure key agency operations and workflows are supported and protected

Ensure key agency operations and workflows are supported and protected

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