The COVID-19 situation has put the spotlight on contactless-travel. Furthermore, contactless payments are slated to become one of the standard modes of payment, as time progresses. What does this mean for travel? Imagine that the air traveler can go through the entire travel process from the check-in at the airport to check-in at the hotel, using just their mobile, voice interface, and/or hand gestures. This would be possible because all the systems are able to carry out the travel functions without requiring any physical contact.
The are several other ways in which contactless technologies have digitally transformed the travel experience, including the travel passport (for safety), check-in at the airport using mobile/hand gestures at the kiosk, to face recognition during boarding. This not only helps boost traveler confidence, it also increases the traveler’s sense of safety and security.
Tech Intervention in Travel Industry
All travel systems are high-availability systems. Any disruption in availability of booking/scheduling systems, or payment processing services impact customer satisfaction, and could potentially result in loss of revenue and goodwill (not to mention the penalties).
An incident management system encompasses monitoring, an alert system, alert processing, classification and dispatching to the correct responders, and a rapid tech response team. It requires us to have real-time alert systems and response orchestration. The alert systems are both proactive and reactive. These systems can predict(leveraging predictive analytics) developing issues and raising an alert. This then goes through the normal assessment based on its severity, and then depending on the requirement the tech teams are engaged to diagnose and triage the problem. Read More
This thought leadership piece by Jaya Kumar K was published in SiliconIndia
Travel Technology, Digital Transformation
Related Resources
-
News
April 8, 2024
Decoding Hiring and Engagement in the Gen Z Era
Hiring and engaging Gen Z talent requires a different approach compared to previous generations. Organisations need to embrace technology, foster a culture of trust and innovation, and offer purpose and flexibility, to appeal to the youngest...
-
Podcast
April 8, 2024
Sabre Spectrum – Ep.13: Role of Cloud in Enhancing Travel Experiences ft. Ravi Reddy
In this episode, Ravi Reddy – Director of Software Engineering at Sabre Hospitality Solutions, discusses the transformative role of cloud technology in the Travel and Hospitality industries.Listen here:
-
Whitepaper
April 2, 2024
Application Performance Analysis
Application performance is critical for any non-trivial business application. In this article, we will discuss the need for application performance analysis and optimization. We will outline the workflow for analyzing an application’s performance, identifying bottlenecks and areas of improvement,...
-
News
March 14, 2024
New Roadmap: Travel with a Low Carbon Footprint
In the ever-evolving landscape of the travel industry, one cannot ignore the shift towards sustainability. What was once considered a ‘nice-to-have’ feature is now transforming into an essential criteria for business travelers. This shift is particularly pronounced, as...
-
News
March 8, 2024
Paving the Road Towards an Inclusive World
While the IT industry offers boundless opportunities for innovation and growth, it also presents formidable hurdles for women. Despite concerted efforts to promote diversity and inclusion, women remain underrepresented in key leadership positions, perpetuating a cycle...
-
News
March 8, 2024
Roundtable: Advancing Women in STEM – Collaborative Solutions for Equity and Inclusion
In a recent virtual roundtable conducted by TheCSRUniverse, leaders and experts from diverse backgrounds converged to address the pressing issue of gender equity in STEM fields. The discussions revolved around strategic collaboration between the STEM sector...
-
News
March 8, 2024
Top 10 Women’s Guide to Being the Boss of Your Business
Women play a huge part in India emerging as a powerhouse of entrepreneurial endeavors is crucial. The reason for that is the blend of opportunities like education provision, access to capital and supportive government policies, with...
-
News
March 7, 2024
Navigating Barriers and Celebrating Achievements
International Women’s Day holds profound significance as a global platform to celebrate the achievements, contributions, and resilience of women worldwide. It serves as a poignant reminder of the ongoing struggle for gender equality and the need...