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Article
December 9, 2015
How airlines can maintain customer loyalty through travel delays
In 2014, nearly one quarter (23.8 percent) of U.S. flights were delayed by more than 15 minutes, according to the Chicago Tribune. Those delays added up to an additional 80 million extra minutes of travel time...
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Article
December 17, 2015
Providing the business traveler with brand value
As any business traveler knows, despite the available technology connecting people around the globe, you can’t underestimate the value of in-person collaboration and face-to-face business meetings to cross cultural and geographic boundaries. The Global Business Travel...
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Article
December 21, 2015
Lessons from the sharing economy: What hotel managers can learn from Airbnb
A new generation of travel technology spearheaded by the sharing economy, and, more specifically, Airbnb is going beyond changing traveler behavior to disrupting an entire industry, which is why it was named by Inc. as the...
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Article
February 2, 2016
What hoteliers can do to leverage mobile hotel booking trends
Hotel bookings have changed immensely in the past decade, driven by the instant gratification of the mobile revolution. With last-minute inventory liberated by the likes of HotelTonight, it’s more important than ever for hotel revenue managers...
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Article
February 4, 2016
What stats reveal about travel behaviors by generation
Travel statistics reveal that a customer’s generation can play a significant role in purchase habits. For travel suppliers, understanding the differences in Generation Xers, baby boomers and millennials is key to effective customer segmentation. “It’s clear...
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Article
February 8, 2016
Let’s talk travel: Understanding voice interfaces
“I need a flight from DFW to New York on March 5th” “What’s my gate number?” “What time does the hotel pool close?” These interactions are quite common between people, but the emerging trend of voice...
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Article
February 18, 2016
Bleisure travel: The benefits of mixing business travel with leisure
Bleisure travel has quickly become a buzzword signifying travelers that combine a business trip with leisure. Studies show, however, that bleisure goes much deeper than just a casual trend. Here’s a look at a few ways...
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Article
March 3, 2016
The changing face of mobility: How new technology will transform ground transportation
New technologies often start with a whisper and quickly crescendo. The tech press covers the first few beats of the nascent disruption, followed eventually by mainstream outlets that cover emerging technologies poised to impact society. One technology capturing...
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Article
March 8, 2016
Innovation: Defining an imperfect term with rough, jagged edges
This is an opinion piece by Joakim Everstin, Sabre’s Head of Innovation & Tech Evangelist EMEA. What is innovation? I often get the question of what innovation means to me. While this is never a simple,...
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Article
March 9, 2016
ITB in 360: How ‘VR’ is shaping the future of travel marketing
When Google launched StreetView, the digital reality shifted immensely. Now anyone could pull up a visual of a specific street, immersing themselves in what it was like to travel down that road — and even exploring interiors...
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Article
March 12, 2016
At SXSW? Learn how 1.5 billion daily transactions power global travel
SXSW Interactive’s strong focus on emerging tech helps set it aside as one of the most unique conferences of its kind. For years, it’s been a place where new and bold ideas come together and top...
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Article
March 17, 2016
How hotels can use customer analytics to improve the guest experience
At the Walt Disney World Resorts, customers are given wristbands called “MagicBands,” notesReuters, and a mobile app that provides guests with a host of amenities, including the ability to quickly pay for food and merchandise, unlock...