-
February 12, 2020
A day in the life of a techie who is aimed to bring next gen innovation in hospitality
Hospitality is a domain that’s always looking for the next innovation. As the industry expands, consolidates and newer concepts of hospitality are defined, the technology is always at the forefront of it. Fresh ideas and mechanisms...
-
August 10, 2016
This is the one crucial characteristic shared by millennials and hoteliers
Uncertainty This is one revealing characteristic shared by both millennials and hoteliers. Millennials face a challenging economic environment marked by recession and historically low home ownership. Global hoteliers are facing macro-economic headwinds in some regions and social...
-
April 15, 2016
How ‘split stays’ could become the latest strategic tool in revenue management for hotels
Demand for hotel rooms is never as consistent as hoteliers might like: large conferences and special events often stress inventory to the max. Guests don’t all arrive and depart on the same day during these peak...
-
March 17, 2016
How hotels can use customer analytics to improve the guest experience
At the Walt Disney World Resorts, customers are given wristbands called “MagicBands,” notesReuters, and a mobile app that provides guests with a host of amenities, including the ability to quickly pay for food and merchandise, unlock...
-
February 11, 2016
Nimble now: How hotels and airlines are transforming the essence of hospitality
A recent Inc. guest column identified airlines and hotels as “huge industries facing death because they lack innovation.” But a closer look shows that airlines and hotels have already transformed the way they do business. Hotels at all...
-
December 21, 2015
Lessons from the sharing economy: What hotel managers can learn from Airbnb
A new generation of travel technology spearheaded by the sharing economy, and, more specifically, Airbnb is going beyond changing traveler behavior to disrupting an entire industry, which is why it was named by Inc. as the...