TMC

June 13, 2017

How to stay relevant and build up customer loyalty in the digital age

Travel agents provide reliable support and offer invaluable expertise that are not easily replicated online – two of many reasons why many travelers today still rely on them to book their trips. With all the talk...
June 13, 2017

Thanks Big Data! How to delight your customers using intelligent data

By Becky French Meet Chase. He’s a 42-year-old manufacturing executive who travels globally. In a given month, he might fly to Mexico City, Shanghai, and Toronto, and he tends to prefer staying at Westin hotels in...
June 13, 2017

Why personalization in travel is a big deal

Personalization is no longer just a pleasant surprise for customers, it has become an expectation. The digital age has resulted in a fundamental shift towards personalized connectivity and consumers are demanding more. It’s time travel business...
May 30, 2017

Provide surprise and delight in the hotel booking journey

Time is a precious commodity – whether you are on the company clock or wanting to relax and enjoy ‘me’ time. No-one wants to spend more effort than necessary on finding that perfect holiday or conference...
May 19, 2017

Successful revenue optimization through smart retailing

BY LESLIE SUCUR In an earlier blog post, we reasoned that rethinking revenue optimization—in part through smarter retailing—is a key to success in the highly competitive travel agency industry. Rather than focusing on selling as many bookings as...
April 24, 2017

Are you able to offer your travellers the right hotel choice?

Travellers increasingly expect travel agents to offer personalised guidance and a unique hotel experience. They want to be treated as individuals and receive recommendations that reflect their own tastes and preferences. Customers looking to book a...
April 12, 2017

Data power: leveraging insights to optimize revenue

By Milorad Sucur Many travel agencies collect torrents of potentially useful data with every intention of doing something with it, like optimizing their revenue. Unfortunately, with organisational silos, gaps in data collection and an absence of internal expertise, this...
March 28, 2017

Putting agency revenue optimization into practice through process

By Jared Hall Jared Hall shares his expertise on how to make the most of your revenue strategy with technology and optimization. Jared has been delivering innovative technology solutions to the travel industry for almost 15...
March 14, 2017

Why a revenue strategy is crucial for travel agencies

By Erol Arkan Traditionally, travel agencies have applied sheer effort with some planning to make a profit at the end of the year. But, this is not ideal. In today’s world, embracing strategies and tools that...
July 18, 2016

The travel retail revolution and the rise of the travel consultant

There can be too much of a good thing. The revolution in travel retail has caused disruption across the industry and, more often than not, it is being led by the empowered traveler. An overabundance of...