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August 8, 2017
How OTAs can promote customer loyalty in a new era
This article by Hunter Johnson, Director of Sabre Global Consulting Asia Pacific, was first published in TTG Asia. He can be contacted at hunter.johnson@sabre.com. What kept customers happy 10 years ago no longer works today. Internet...
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October 29, 2015
Is mobile the key to a winning strategy for OTAs?
Few would disagree that mobile holds the future of online travel segment. With the ever-increasing mobile stickiness, mobile will certainly become an increasingly important channel for OTAs to provide differentiated service to their customers. In India,...