• Article

    Traveller Experience

    December 9, 2015

    How Airlines Can Maintain Customer Loyalty Through Travel Delays

    BY JAMES O’BRIEN In 2014, nearly one quarter (23.8 percent) of U.S. flights were delayed by more than 15 minutes, according to the Chicago Tribune. Those delays added up to an additional 80 million extra minutes...

  • Article

    Agencies & OTAs

    August 8, 2017

    How OTAs can promote customer loyalty in a new era

    This article by Hunter Johnson, Director of Sabre Global Consulting Asia Pacific, was first published in TTG Asia. He can be contacted at hunter.johnson@sabre.com. What kept customers happy 10 years ago no longer works today. Internet...

  • Article

    Hotels

    May 30, 2017

    Provide surprise and delight in the hotel booking journey

    Time is a precious commodity – whether you are on the company clock or wanting to relax and enjoy ‘me’ time. No-one wants to spend more effort than necessary on finding that perfect holiday or conference...

  • Article

    Airlines

    September 14, 2021

    The Case for Personalization

    by Carole Pailhé & Ashley Burk The airline industry has been coping with high uncertainty as a result of the pandemic, and demand will remain uneven and volatile for some time. An increasing number of airlines,...

  • Article

    Data & Analytics

    February 1, 2016

    What is customer-centric airline retailing?

    BY ELIZABETH DWELLE Create Profitable Revenue While Earning True Loyalty Sabre Airline Solutions has released a new whitepaper highlighting the business challenges faced by airlines in the areas of customer data, personalization, and retailing. Brand differentiation...