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Article
September 14, 2021
The Case for Personalization
by Carole Pailhé & Ashley Burk The airline industry has been coping with high uncertainty as a result of the pandemic, and demand will remain uneven and volatile for some time. An increasing number of airlines,...
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Article
August 8, 2017
How OTAs can promote customer loyalty in a new era
This article by Hunter Johnson, Director of Sabre Global Consulting Asia Pacific, was first published in TTG Asia. He can be contacted at hunter.johnson@sabre.com. What kept customers happy 10 years ago no longer works today. Internet...
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Article
May 30, 2017
Provide surprise and delight in the hotel booking journey
Time is a precious commodity – whether you are on the company clock or wanting to relax and enjoy ‘me’ time. No-one wants to spend more effort than necessary on finding that perfect holiday or conference...
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Article
February 1, 2016
What is customer-centric airline retailing?
BY ELIZABETH DWELLE Create Profitable Revenue While Earning True Loyalty Sabre Airline Solutions has released a new whitepaper highlighting the business challenges faced by airlines in the areas of customer data, personalization, and retailing. Brand differentiation...
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Article
December 9, 2015
How Airlines Can Maintain Customer Loyalty Through Travel Delays
BY JAMES O’BRIEN In 2014, nearly one quarter (23.8 percent) of U.S. flights were delayed by more than 15 minutes, according to the Chicago Tribune. Those delays added up to an additional 80 million extra minutes...