The proliferation of web and mobile within travel has been rapid, and it’s significantly changed the way travel agents, and suppliers, do business with their customers. But it’s not just travellers who expect these channels to be more central to their trip. You, our customers, have also been telling us you want to do more business online, including having greater access to self-service support. Recent studies have actually shown that online self-service is now the preferred channel for customer communication
[1].
Why? Online channels are…
- Instant and efficient – resolve issues immediately by searching for the solution online without ever needing to contact a person – if that’s what you prefer.
- Available 24/7 – online self-service tools provide convenient 24-hour support.
- Effective sources of learning – allowing agents to be more self-sufficient with access to knowledge resources at their fingertips.
Related: How self-service is changing the game for travel managers
Self-Service Convenience for Travel Agents
Customer service is a major priority at Sabre, so we’ve been investing in bringing more layers of support for our travel agents in APAC, including self-service support options via online channels.
Jean Shaw, vice president of operations, Sabre Travel Network Asia Pacific says, “we have established a mix of support channels in order to give our customers the option to choose the channel of delivery that they are most comfortable with – whether that’s online, over the phone or in person. Our complete suite of online support tools provides access to training and marketing resources, online reports, support documentation and more. Ultimately for those customers choosing to access the online support, it’s designed to save them time, boost efficiencies and reduce costs.”
Sabre’s free online support solutions include:
Agency eServices – The online hub that brings together resources for product support and training tools for travel agency customers.
Personal Trainer – A multimedia e-courseware that provides fast-paced, interactive online training around the Sabre suite of products.
Format Finder – Over 26,000 Sabre system formats to help agents get answers fast.
Agent Connect – A platform in which Sabre-connected travel agents can ask questions, read and post tips and review blog articles covering industry trends and developments.
Become the ultimate consultant for your traveller – fast. Visit
Agency eServices today.
Agents can also access Agency eServices directly from Sabre Red Workspace.
[1] http://www.aspect.com/globalassets/hidden-files/trends-2016-the-future-of.pdf
