BY Greer Krige
Our Global Customer Support team is critical to ensuring that as a business we are delivering a consistent, world class service experience to all our Sabre customers, no matter where in the world they may be.
Launched in 2004 with 120 employees, our Global Customer Support team have been instrumental in allowing Sabre to enhance and streamline the support given to all our customers. And as a result, we have outperformed competitors in customer service satisfaction since 2009. In fact the team have been so successful, that we now have over 900 employees across Uruguay, Poland, Israel, India and several Asia Pacific markets to support particular local needs.
Over these 12 years, our Global Customer Support team have provided award-winning support to Sabre customers globally – including airlines, hoteliers, travel agencies, corporations, and more.
It’s been 12 years of 24/7 support every day of the year – that’s 105,120 hours of uninterrupted service.
Providing technical support, customer care, marketing and sales consulting to Sabre’s global customer base, the Global Customer Support team combine the use of cutting-edge technologies such as business intelligence tools, with best practice models to provide fast and efficient customer service. Our Global Customer Support facilities provide the unique combination of a world-class technology infrastructure, a multilingual talent pool and a geographic location in a time zone convenient for our customers. The difference for Sabre customers? Accessible, timely, efficient answers, and personal service by true Sabre experts.
See the below infographic for more on how we are servicing our customers