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April 13, 2016
Putting travelers first by putting airlines and agencies ahead [Air Merchandising Manifesto]
BY KATHY MORGAN Content covered in the essay: Air merchandising business model: how it came about and why it’s here to stay How travelers benefit from airline merchandising strategies Airline benefits from the merchandising business model...
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April 13, 2016
How corporate travel can meet the millennial compliance challenge
BY D’ANDREA WILLIS People are not only talking about how generational change is affecting corporate travel policy compliance, they’re doing something about it. According to the Pew Research Center, millennials recently became the largest generation in...
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April 13, 2016
EXPLORE MORE: Staying ahead with the power of the platform
BY D’ANDREA WILLIS As competition in the travel industry intensifies, the ability to deliver quick itinerary options for customers, value and savings in travel bookings, and insightful reporting is becoming increasingly important. So how do agencies...
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April 18, 2016
How ‘split stays’ could become the latest strategic tool in revenue management for hotels
BY NICK VIVION Demand for hotel rooms is never as consistent as hoteliers might like: large conferences and special events often stress inventory to the max. Guests don’t all arrive and depart on the same day...
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April 26, 2016
Customer-centric retailing. 3 ways you can make this a reality!
BY GREER KRIGE The reality of today’s world is that traveller’s expect personalised service tailored by where they are, what they are doing and through any device. In this new reality, to be a successful travel...
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May 26, 2016
Combating Ticket Reissuance Woes
BY JERMAINE LEW For many travel agents today, itinerary change requests translate as a tedious process of manual ticket reissuance eating up time and profits. Airline Tariff Publishing Company (ATPCO) estimates that up to 15 percent...
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July 11, 2016
Sabre’s Global Customer Support Team – supporting the success of your business for over 100,000 hours now and counting!
BY Greer Krige Our Global Customer Support team is critical to ensuring that as a business we are delivering a consistent, world class service experience to all our Sabre customers, no matter where in the world they...
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March 6, 2018
The best fare is a YES fare!
With travellers looking beyond the lowest fares to personalised travel experiences, it’s important for airlines to realise the benefits of offering ancillary content across all channels. Historically, air shopping has always been about providing the lowest...
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March 14, 2018
Cost is still king for travellers – but how you deliver the lowest fare is key
Travellers are becoming more demanding. They want personalised travel experiences. They want convenience and the ability to book quick and simply. And they want to know they’re getting the best options available. It’s no surprise that...
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March 16, 2018
From Low Fares to YES Fares – why travellers expect more than just the lowest fares
Cost is still a main consideration for any traveller. But as consumer behaviour changes, and people expect more from their travel, it’s no longer enough to simply offer the lowest fare. More than just low cost...
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April 13, 2018
The personal touch: How OTAs are using insights to inspire customers to buy more
How can online travel agencies (OTAs) encourage customers to book more than the basic fare? It’s all about the personal experience. The way people search for travel has changed dramatically over the last 10+ years. Advances...