• Article

    January 29, 2024

    6 steps to addressing legacy enterprise code

    Legacy code is a fact of life, but it can’t be ignored. Here are six practical steps to identify and refactor legacy code in your organization. By Rich Dixon Legacy code is a ubiquitous challenge for software developers,...

  • Article

    October 24, 2023

    Virtual payments: the power of an orchestration engine

    Do your supplier payments cost or make you money? Instead of allocating expensive engineering time to build and maintain a solution for international multi-supplier payments, you can take the technical complexity out of the equation while...

  • Article

    August 24, 2023

    Bridging the divide: balancing business expectations with technical reality

    Developing modern online travel retailing experiences is a juggling act between laying strong tech foundations, introducing new capabilities, managing technical debt, and responding to competitor offerings. But you can get thrown off balance when business expectations...

  • Article

    July 25, 2023

    Building a strategy for modern agency retailing success

    Modern travel retailing, enabled by offers and orders and enhanced with AI/ML solutions, presents new ways for agencies to interact with customers. To capitalize on new opportunities and stay competitive, agency leaders should consider implications to...

  • Article

    June 26, 2023

    Nine questions on modern retailing for agencies to ask themselves

    Are you discussing modern, offer- and order-based travel retailing with other leaders at your agency? Airlines, tech providers, and many travel retailers are figuring out what the future means for them, and now is a great...

  • Article

    February 16, 2023

    Stuck in the middle seat: how agencies can take control of their future

    Travelers dread the middle seat on a plane – they avoid it at all costs despite airline lotteries enticing passengers to choose it. The seemingly unfortunate position that passengers find themselves in has similarities to travel agencies...

  • Article

    July 19, 2021

    Part 2: How technology powers personalization to meet travelers’ needs

    As outlined in our last post, we are operating in a highly digitalized world with rapidly evolving consumer expectations. This has only become more pronounced over the past year. Travelers demand choice and are looking for customized...

  • Article

    June 13, 2021

    How agencies can drive value through technology: Part 1

    While the pandemic has created unprecedented challenges for the global travel industry, it has also provided the opportunity to innovate, realign and come out stronger on the other side. In the current market, agencies are finding...

  • Article

    November 3, 2017

    Crossing new territory: Succeeding through international expansion

    Digital technology and disruptive innovation have empowered organisations of all sizes to toss their hats into the competitive arena and leverage opportunities for expansion and growth. Travel industry research firm Phocuswright forecasts global online bookings will...

  • Article

    August 30, 2017

    Sabre Puts Space Tourists, Blockchain and Neural Interfaces on the Radar

    Last month, Sabre launched its latest technology predictions in the 2017 Radar Report. In line with Sabre’s enduring commitment to dynamic innovation, the report evaluates nine key technologies forecast to greatly impact the travel landscape. “We...

  • Article

    August 8, 2017

    How OTAs can promote customer loyalty in a new era

    This article by Hunter Johnson, Director of Sabre Global Consulting Asia Pacific, was first published in TTG Asia. He can be contacted at hunter.johnson@sabre.com. What kept customers happy 10 years ago no longer works today. Internet...

  • Article

    July 18, 2017

    Why a commitment to change is critical to revenue optimization

    By Wren Ludlow Change is hard. It requires a borderline obsessive effort to spark, strategise, and implement business changes when the status quo feels comfortable. Take travel agencies as an example. While margins remain thin and...