While the sheer volume of coverage might suggest airlines have some soul searching to do, the reality is far from it. Passenger satisfaction scores are actually up — for the fifth year in a row — despite a media frenzy that has brought an unprecedented amount of attention to this topic.
Travel Expert Index: On the airline passenger experience
Nick was the Senior Brand Journalist for Sabre from 2016 to 2017. He's covered the travel industry as a journalist and filmmaker for over 10 years. Prior to Sabre, Nick was AVP of Operations for Zomato, as well as reporter and global events lead for travel trade Tnooz. He's been an ongoing contributor to USA Today and his projects have been featured in Saveur, Travel + Leisure, Food + Wine, and APEX.See more articles from this author »