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Article
March 16, 2017
Travel Expert Index: How is the evolution of communication impacting customer service?
This is the latest installment of the Travel Expert Index. The TEI is a curated collection of travel professionals that answer a few questions each month about issues critical to our industry. The way we communicate...
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Article
May 6, 2014
Sabre Launches Social Media Employee Activation Training
Social media engagement is becoming more relevant for B2B companies to help impact their bottom line by building or strengthening customer and employee advocacy. Social media also increases brand awareness and helps gather customer and business...
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Article
April 17, 2014
Which social media channels provide the right insights for a personal travel experience
The hospitality industry quickly warmed to the idea of doing business online. It’s not uncommon for hotels to integrate TripAdvisor property reviews via their websites or see hoteliers respond to customers on Twitter, Facebook, and other...
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Article
April 1, 2014
Trend Tuesday: Virtual Reality
Although I’ll probably be accused of being late to the party, I decided to go ahead with this week’s post for several reasons. First, I had already begun working on it last Tuesday when, Mark, one...