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Article
March 16, 2017
Travel Expert Index: How is the evolution of communication impacting customer service?
This is the latest installment of the Travel Expert Index. The TEI is a curated collection of travel professionals that answer a few questions each month about issues critical to our industry. The way we communicate...
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Article
April 17, 2014
Which social media channels provide the right insights for a personal travel experience
The hospitality industry quickly warmed to the idea of doing business online. It’s not uncommon for hotels to integrate TripAdvisor property reviews via their websites or see hoteliers respond to customers on Twitter, Facebook, and other...