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Article
April 18, 2018
The Connected Flight Deck – Progressive Technology Facilitates Ground-To-Flight-Deck Connectivity
With airlines and their flight crews keen to embrace the latest technologies and strive toward a vision based around a connected flight deck, there are multiple challenges and potential headaches awaiting an airline while navigating its...
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Article
April 4, 2018
Contracted business optimization – Measuring airline contract effectiveness
Contracted business represents one of the most valuable components of an airline’s overall sales. Contracts between airlines and customers represent commitments to do business together and create a baseline of loyalty on which the airline can...
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Article
March 21, 2018
Shifting The Operational Mindset To Process Integration
How Better Business Processes Improve Operational Performance And Disruption Management WestJet Airlines’ technology sets the table to help manage the carrier’s more than 700 daily flights and connect baggage at its hubs. Innovation drives improvements, such...
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Article
March 7, 2018
Putting technology and data in sync
How Unified Technology Platforms Produce Actionable Insights That Lead To Optimal Decisions When considering investing in information technology, one question comes to mind: Will it save money? While the answer is often “Yes” in the long...
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Article
February 21, 2018
Bridging the gap between airline operations and passengers
How Unified Customer Data Enables Operations To Improve Customer Experience And Profitability Airline complexity has long served as the enemy of on-time percentages and disrupted schedules for carriers large and small, regional and global. But what...
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Article
February 7, 2018
The competitive airline – Enabling operations to create the best customer experience
In today’s complex environment, disparate and siloed technology platforms and business processes challenge the customer experience. These challenges are made increasingly difficult when trying to manage external factors such as air-traffic congestion, extreme weather patterns and...
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Article
January 24, 2018
Fighting fatigue – Building a cost-effective strategy to address aircrew fatigue
Crew fatigue is an occupational hazard within the aviation industry. When fatigue sets in, aircrew may communicate poorly, become irritable and, more importantly, overlook serious activities or forget to conduct mission-critical tasks. Their decision-making abilities are...
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Article
January 10, 2018
Breaking down silos – Data and analytics solutions for real-time airline-wide customer data
Airline e-commerce teams have access to a wealth of customer data that could be used across numerous departments to improve revenue and offer personalization. An airline’s e-commerce team typically uses web-analytics data to understand overall site...
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Article
November 20, 2017
Recovering crews, accommodating passengers
Should airlines use passenger seats to move crew during disruptions? Crew-schedule disruptions are unavoidable during an airline’s day of operations. Deadheading crewmembers as passengers to their next destination is a common practice in crew recovery. However,...
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Article
November 13, 2017
JetBlue: Inspiring Humanity – A Conversation With Robin Hayes, Chief Executive Officer, JetBlue Airways
Like most airlines today, providing a positive customer experience is at the forefront of JetBlue’s priorities. However, the New York-based carrier seeks to take travel to a higher level with its mission to “inspire humanity.” JetBlue began service...
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Article
October 25, 2017
Revenue Optimizer: A paradigm shift leveraging every revenue opportunity
Discovering new revenue streams and growing revenue is essential for today’s thriving airline. Therefore, airlines must continually implement the latest technology to support these goals and maintain a competitive edge. Game-changing revenue-optimization technology is now available...
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Article
October 11, 2017
SeatMap Cache: A more complete view of seat availability on every flight
SeatMap Cache design and functionality represent a better, more efficient approach to maximize the most up-to-the-minute measure of seating opportunities, thus better serving the broadest range of customers on every flight. Developing an accurate and up-to-the-minute...