Ascend

Blog Apr 18, 2018

The Connected Flight Deck – Progressive Technology Facilitates Ground-To-Flight-Deck Connectivity

With airlines and their flight crews keen to embrace the latest technologies and strive toward a vision based around a...

Blog Apr 4, 2018

Contracted business optimization – Measuring airline contract effectiveness

Contracted business represents one of the most valuable components of an airline’s overall sales. Contracts between airlines and customers represent...

Blog Mar 21, 2018

Shifting The Operational Mindset To Process Integration

How Better Business Processes Improve Operational Performance And Disruption Management WestJet Airlines’ technology sets the table to help manage the...

Blog Mar 7, 2018

Putting technology and data in sync

How Unified Technology Platforms Produce Actionable Insights That Lead To Optimal Decisions  When considering investing in information technology, one question...

Blog Feb 21, 2018

Bridging the gap between airline operations and passengers

How Unified Customer Data Enables Operations To Improve Customer Experience And Profitability Airline complexity has long served as the enemy...

Blog Feb 7, 2018

The competitive airline – Enabling operations to create the best customer experience

In today’s complex environment, disparate and siloed technology platforms and business processes challenge the customer experience. These challenges are made...

Blog Jan 24, 2018

Fighting fatigue – Building a cost-effective strategy to address aircrew fatigue

Crew fatigue is an occupational hazard within the aviation industry. When fatigue sets in, aircrew may communicate poorly, become irritable...

Blog Jan 10, 2018

Breaking down silos – Data and analytics solutions for real-time airline-wide customer data

Airline e-commerce teams have access to a wealth of customer data that could be used across numerous departments to improve...

Blog Nov 20, 2017

Recovering crews, accommodating passengers

Should airlines use passenger seats to move crew during disruptions? Crew-schedule disruptions are unavoidable during an airline’s day of operations....

Blog Nov 13, 2017

JetBlue: Inspiring Humanity – A Conversation With Robin Hayes, Chief Executive Officer, JetBlue Airways

Like most airlines today, providing a positive customer experience is at the forefront of JetBlue’s priorities. However, the New York-based carrier seeks...

Blog Oct 25, 2017

Revenue Optimizer: A paradigm shift leveraging every revenue opportunity

Discovering new revenue streams and growing revenue is essential for today’s thriving airline. Therefore, airlines must continually implement the latest...

Blog Oct 11, 2017

SeatMap Cache: A more complete view of seat availability on every flight

SeatMap Cache design and functionality represent a better, more efficient approach to maximize the most up-to-the-minute measure of seating opportunities,...