Should airlines use passenger seats to move crew during disruptions?
Crew-schedule disruptions are unavoidable during an airline’s day of operations. Deadheading crewmembers as passengers to their next destination is a common practice in crew recovery. However, deadheading uses passenger seats that are in high demand during disruptions. Recent events have put this practice under the microscope, and critics have urged airlines to consider alternate options. A study was conducted to evaluate the impact ofi using deadheads and ground transportation on an airline’s overall capability of serving passengers.